--0000000000008ddc08061893ad73 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sharon Thank you so much. I can let them both know its being corrected. I am sure this will probably affect all clients in BC....these two are both on top of invoicing so they noticed right away - we will probably hear from the rest, Also Debbie Fulcher said when she sent an email to Versa Pay like she was directed on the invoice, it came back as invalid email address, Thanks Cathy *Cathy Gerth* *Client Success Manager * *Direct: 778-403-6148* *Office:* 778-279-3634 Email: cgerth@thekey.com [image: TheKey] On Thu, May 16, 2024 at 7:23=E2=80=AFAM Sharon Speirs = wrote: > Hi Cathy > > Yes, we can see it has mistakenly been added to the BC clients as not > every province is exempt from this tax. I have been told it is an easy fi= x > so it will be rectified. I am not sure what billing will do with this > invoice but more to come as we do not collect PST > Thanks > Sharon > > Sharon, Speirs > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > On Wed, May 15, 2024 at 10:46=E2=80=AFPM Cathy Gerth = wrote: > >> I have also received another email from Debbie Fulcher about this also..= . >> Both are not happy. >> Can we find out why there is PST >> >> Thank you >> >> Cathy >> >> ---------- Forwarded message --------- >> From: Alessandro Bitelli >> Date: Wed, May 15, 2024, 9:23=E2=80=AFp.m. >> Subject: PST on invoice >> To: >> Cc: Cathy Gerth >> >> >> Hi, >> >> This last invoice (attached) is not only the first one prepared under >> your new =E2=80=9Cmuch improved=E2=80=9D billing system, but it also inc= ludes a charge for >> PST, also a =E2=80=9Cfirst=E2=80=9D, without explanation. Please explain= what the reason >> is, as we have never been charged for this tax before over the very many >> years of service, and I thought these services did not attract PST. >> >> Regards >> >> AB >> >> >> >> Alessandro Bitelli >> >> Cell: +1 604 341 7750 >> >> >> > --0000000000008ddc08061893ad73 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sharon Thank you so much. I can let them both know = its being corrected. I am sure this will probably affect all clients in BC.= ...these two are both on top of invoicing so they noticed right away - we w= ill probably hear from the rest, Also Debbie Fulcher said when sh= e sent an email to Versa Pay like she was directed on the invoice, it came = back as invalid email address, Thanks Ca= thy Cathy Gerth Client Success Manager=C2= =A0 Direct: 778-403-6148 Office: =C2=A0778-279-3634 Email:=C2=A0 cgerth@thekey.com <di