This is a multipart message in MIME format. ------=_NextPart_000_0C50_01DAB66B.2ACBDBD0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon- =20 To piggyback on the below communication, it=E2=80=99s important this = group is aware we are unable to refund PAD payments made through the = Versapay platform, which are deposited to our Receivables Account Ending = in 1642, due to a system restriction in Versapay.=20 =20 As a result, our refund process for PAD payers will be to either send a = check or, to send the client a refund by eTransfer. Tim will help us = initiate this following approval from Lito and Lisa, in alignment with = our standard refund protocol for OTC, all of which will be tracked in a = Freshdesk ticket. Outbound eTransfer refunds would debit the Vancouver = bank account as well.=20 =20 As Laszlo mentioned, JPM has also told us they are working on adding = functionality to accept/send etransfer payments which will hopefully go = live in Q3. If you have any questions, please feel free to contact me = directly. =20 Elizabeth Clark=20 Director =20 =20 =20 From: Laszlo Kovacs >=20 Sent: Monday, June 3, 2024 1:17 PM To: Geraldine Nath >; Timothy Thomas >; Kate Goodrich >; Trent Dillard = >; = Elizabeth Clark >; Alyson = Rohane >; = an.ly@thekey.com =20 Cc: Lyndsey Organ >; Brian Fialko = >; Anotte = Francois = > Subject: Canadian bank accounts / vendor debiting Importance: High =20 Hi All, =20 Wanted to provide an update on this effort. As most of you know we had = some minor fraud back in December which we responded to by turning off = the ability of all vendors form debiting our JPM Bank accounts with the = hope that the bank quickly push out new functionality that would allow = us to use a white-list to determine specific vendors to debit our CAD AP = bank account. JPM has informed us that they are still not close to = go-live with this functionality. As a workaround over the past 6 months = we have been having vendors debit one of our US bank accounts which has = led to challenges with fx, and required manual journaling.=20 =20 Today it was decided that we would begin to utilize the Vancouver Bank = of Montreal bank account for vendors to debit out of where contractually = required. Although not ideal, this will clear up any potential issues = with fx and manual journaling, as well as cease the flow of recurring = suspense items failing out during the Coupa -> NS integration. JPM has = also told us they are working on adding functionality to accept = etransfer payments which will hopefully go live in Q3. So, once the = debit and etransfer functionalities are both live, we will be able to = fully migrate away from this last legacy bank account. Targeting EOY to = close this bank account providing all else goes according to plan.=20 =20 Next steps are for Anotte to setup the BMO bank account into Coupa = (Brian has already sent the necessary bank statements to get this = going). Anotte