--000000000000e721810610e07f42 Content-Type: multipart/alternative; boundary="000000000000e721800610e07f41" --000000000000e721800610e07f41 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The issue is with the verification code. They are sending the first one to my email which I am receiving just fine. Then there is a second code that is sent to my cell number which is not coming through and I=E2=80=99m not s= ure if the correct phone number is listed. 416-357-4584 is my cell number. Cheryl On Thu, Feb 8, 2024 at 11:15=E2=80=AFAM Drevik, Abby w= rote: > She should be able to merge the individual account through the invite lin= k > I sent out. If there=E2=80=99s an error with that then please share and w= e can > troubleshoot. She will either have to do one of the following if that > individual account should not be merged: > > - Change the email to her personal email on that account, then she=E2= =80=99ll > be able to accept the invitation without merging the individual accoun= t to > the main Canada account > - Request to deactivate the account entirely. Customer service can > help with that through the chat functionality > > > > *From:* andreas.kozak@thekey.com > *Sent:* Thursday, February 8, 2024 10:10 AM > *To:* Drevik, Abby ; Deeth, Ainsley > > *Cc:* 'Cheryl Cartwright' ; 'Timothy Thomas' tt@thekey.com> > *Subject:* RE: [EXTERNAL] Amazon Account > *Importance:* High > > > > *CAUTION*: This email originated from outside of the organization. Do not > click links or open attachments unless you can confirm the sender and kno= w > the content is safe. > > > > Can someone at Amazon please help us resolve this? Does Cheryl have to > close out the individual account first, before being able to join the > Business Account? > > > > Thx, > > > > Andy > > > > Andreas Kozak > > Procurement > > > > (631) 400-4409 > > > > [image: TheKey] > > > > https://thekey.com/ > > > > *From:* Drevik, Abby > *Sent:* Wednesday, February 7, 2024 13:22 > *To:* Cheryl Cartwright ; andreas.kozak@thekey.co= m; > Deeth, Ainsley > *Subject:* RE: Amazon Account > > > > Try to clear cache and cookies then try to re-join. If that doesn=E2=80= =99t work > then @Deeth, Ainsley can you submit a CS escalation > ticket to help get her on the account? > > > > *From:* Cheryl Cartwright > *Sent:* Wednesday, February 7, 2024 1:19 PM > *To:* andreas.kozak@thekey.com > *Cc:* Drevik, Abby ; Deeth, Ainsley > > *Subject:* RE: [EXTERNAL] Amazon Account > > > > *CAUTION*: This email originated from outside of the organization. Do not > click links or open attachments unless you can confirm the sender and kno= w > the content is safe. > > > > It is somehow connecting me back to my SJD Business Account when I hit th= e > button "try another way" it brings that account up. my @homecareassistanc= e > email address though should not be connected to my @thekey email address = as > far as Amazon knows though right? > > > > Let me know if you need to screen share > >