This is a multipart message in MIME format. ------=_NextPart_000_0106_01DA29E6.C5C463D0 Content-Type: multipart/related; boundary="----=_NextPart_001_0107_01DA29E6.C5C48AE0" ------=_NextPart_001_0107_01DA29E6.C5C48AE0 Content-Type: multipart/alternative; boundary="----=_NextPart_002_0108_01DA29E6.C5C48AE0" ------=_NextPart_002_0108_01DA29E6.C5C48AE0 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Happy Friday! Thank you for joining Michelle and I on the call this morning. We sincerely appreciate your time in talking through this process with us. I have attached the deck from today's meeting for reference and outlined our discussion and action items below. Please let me know if there is anything I missed. Also attached is a breakdown of the Order to Cash teams and escalation paths. Key Notes: * Discussed pain points and potential billing solutions for CDHC client billing and considerations for each. * Delay in receiving letter. 1. S1: Hold billing in ClearCare. 2. S2: Invoice to CDHC and hold submitting. 3. S3: Bill clients privately until letter is received. * Multiple points of contact reaching out for letter confirmation. 1. Consolidate the contacts reaching out to local office partners regarding letter confirmations. * Tim and Chuck agreed to move forward with delaying start of care or billing client privately for care until letter is received. * Upon letter receipt amounts covered by CDHC authorization back dating will be refunded or credited to client account. * The refunded amount would exclude any dates of service unable to be submitted to CDHC if the delay is outside of the CDHC submission window. * Client consent agreements do not currently house verbiage regarding CDHC billing while pending letter. Side Note: It looks like today there are some new CDHC clients being added at the exact CDHC authorization rate of $32.95. It was mentioned we want to continue billing standard rates. Just wanted to verify if billing should question CDHC clients billing at the exact CDHC rate? Action Items: * Tim/Chuck to work with legal to add verbiage surrounding CDHC expectations to consent agreements. * Kristy to schedule meeting to review process going forward with Shawntel Sousa, Dennis Fancy, and Chakera Dixon. Thank you, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com ------=_NextPart_002_0108_01DA29E6.C5C48AE0 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable v\:* = {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} <!-- /* Font Definitions */ @font-face {font-family:Wingdings; panose-1:5 0 0 0 0 0 0 0 0 0;} @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:"Calibri Light"; panose-1:2 15 3 2 2 2 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0in; fon