Re: CSM Client Tracking and SLA Info

--000000000000c64b96061f44dfbd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Great work Shawntel. Thanks for sharing with Canada! Chuck Terlesky B.A., CCPE General Manager Winnipeg and Calgary Calgary: 403-301-3777 Winnipeg: 204-489-6000 TheKey.ca [image: TheKey] On Fri, Aug 9, 2024 at 1:05=E2=80=AFPM Dennis Fancy wro= te: > Thanks again Shawntel! > > Dennis Fancy, BSP > General Manager > (204) 489-6000 > > TheKey.ca > > [image: TheKey] > > > On Fri, Aug 9, 2024 at 12:02=E2=80=AFPM Shawntel Sousa wrote: > >> Hi Teams, >> >> It was a pleasure to get to meet with everyone this week. >> >> Thank you for your patience in waiting for the documents we reviewed in >> the meeting. Please see the info attached below pertaining to our client >> tracking and SLA tracking. If I have missed anything, let me know and I = can >> adjust it accordingly. >> >> I did not do an SLA sheet for tier 4 as there are no >> requirements around it, you can refer to the SLA checklist to see what >> needs to be done for tier 4. >> >> Here is the link for the example of the excel spreadsheet I use: >> *CSM Tracking/SLA Spreadsheet* >> >> >> If you have any questions, please let me know and I would be happy to >> help. >> >> I hope you all have a wonderful weekend! >> >> >> *Thank you,* >> >> *Shawntel Sousa, LPN* >> >> *Client Success Manager* >> >> *Office: 403-301-3777* >> >> *Direct: 403-305-6588* >> >> *TheKey.ca * >> >> [image: TheKey] >> >> --000000000000c64b96061f44dfbd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Great work Shawntel. Thanks for sharing with Canada! Chuck Terlesky B.A., CCPE General Manager Winnipeg and Calgary Calgary: 403-301-3777 Winnipeg: 204-489-6000 TheKey.ca =C2=A0=C2=A0 On Fri, Aug 9, 2024 at = 1:05=E2=80=AFPM Dennis Fancy &lt; dfanc= y@thekey.com &gt; wrote: Thanks again Shawntel! <td