--000000000000777c1d06239621d0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable All offices listed are now on a 9am Open schedule. On Thu, Oct 3, 2024 at 12:33=E2=80=AFPM Timothy Thomas wrot= e: > All good, consider it approved. > > Thanks! > > On Thu, Oct 3, 2024 at 1:02=E2=80=AFPM Mark Warner wrote: > >> Yes, I will look into it. >> And for some reason, I did not see Tim's approval for the schedule chang= e >> (Sorry, TIm.) >> >> On Thu, Oct 3, 2024 at 11:47=E2=80=AFAM Gabrielle Wolfe >> wrote: >> >>> @Mark Warner can you look into and reply to >>> Timothy's last question about 7:30am while you're waiting for approval? >>> >>> Thanks! >>> >>> GW >>> >>> Gabrielle Wolfe >>> >>> * Head of Contact Center* >>> gwolfe@thekey.com >>> +1-360-502-3020 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Thu, Oct 3, 2024 at 9:38=E2=80=AFAM Mark Warner >>> wrote: >>> >>>> Hi Gabrielle, >>>> I have not seen an approval to change the Open Hours start time from >>>> 8:30am to 9am (30 minutes later, M-F.) Is this the change you're refe= rring >>>> to? >>>> >>>> Thanks! >>>> >>>> On Thu, Oct 3, 2024 at 11:18=E2=80=AFAM Gabrielle Wolfe >>>> wrote: >>>> >>>>> Hi Mark, can you double check and confirm these changes have been mad= e >>>>> in 8x8. >>>>> >>>>> The offices in the midwest are: >>>>> Chicago >>>>> Minneapolis >>>>> Milwaukee >>>>> St Louis >>>>> Kansas >>>>> Michigan >>>>> Columbus OH >>>>> >>>>> Thanks! >>>>> >>>>> GW >>>>> >>>>> >>>>> Gabrielle Wolfe >>>>> >>>>> * Head of Contact Center* >>>>> gwolfe@thekey.com >>>>> +1-360-502-3020 >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> On Tue, Oct 1, 2024 at 12:55=E2=80=AFPM Timothy Thomas wrote: >>>>> >>>>>> Thanks Mark. Emily seems to believe the calls stopped forwarding at >>>>>> 7:30am CT which is when they received the on-call report from the ca= ll >>>>>> center. You can confirm that didn't happen? >>>>>> >>>>>> On Tue, Oct 1, 2024 at 12:01=E2=80=AFPM Mark Warner >>>>>> wrote: >>>>>> >>>>>>> Using STL as an example, I see that the normal OPEN hours are >>>>>>> currently set to 8:30am - 5:00pm US/Central time. All hours outsid= e of >>>>>>> those, calls will go to the Call Center center. Are we considering >>>>>>> changing these hours to 9:00am - 5:00pm US/Central until they come = off of >>>>>>> Call Center after hours support? This change would extend on-call = support >>>>>>> from the Call Center for an additional 30 minutes M-F mornings unti= l 9:00am >>>>>>> US/Central. >>>>>>> >>>>>>> Am I following this correctly? >>>>>>> >>>>>>> On Tue, Oct 1, 2024 at 10:22=E2=80=AFAM Gabrielle Wolfe >>>>>>> wrote: >>>>>>> >>>>>>>> For the last 3 days of this week before you guys come off after >>>>>>>> hours? >>>>>>>> >>>>>>>> +Audra Williams who would have to approve any >>>>>>>> change to the phone routing, and +Mark Warner >>>>>>>> who can make the change if approved and >>>>>>>> once he has specifics. >>>>>>>> >>>>>>>> Thanks! >>>>>>>> >>>>>>>> GW >>>>>>>> >>>>>