Hi Cheryl & Tim,
When using the basic business online banking, the client can only have 1 login as its intended to be used by 1 individual. For multiple logins, it can only be provided under RBC Express.
Please let me know if you’d me to reset the password. Also for the client card, when issued it, will be sent out to the business address on file:
200
70 RICHMOND STREET EAST
TORONTO ONTARIO
M5C1N8
Thanks
Mohamad Fayad
Relationship Manager, Business Markets, RBC Royal Bank l Business Financial Services
51 Hanna Ave I Toronto, ON I M6K 3N7 l Phone: 1 (437) 553-7198
From: Timothy Thomas <tt@thekey.com>
Sent: Tuesday, April 23, 2024 1:13 PM
To: Cheryl Cartwright <ccartwright@thekey.com>
Cc: Fayad, Mohamad <mohamad.fayad@rbc.com>
Subject: Re: URGENT:Re: Credit cards - SJD Care Services Inc.
[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
Yes we should have separate logins
On Tue, Apr 23, 2024 at 12:57 PM Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>> wrote:
If we were going to have the same login credentials I could have just given Tim the login information we already had. I had expected we would each have login information.
On Tue, Apr 23, 2024 at 1:53 PM Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>> wrote:
I don't.
Also the login still doesn't work and now the account is locked.
On Tue, Apr 23, 2024 at 12:51 PM Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>> wrote:
Hi Cheryl,
The daily limit applies to both when using Online Banking.
Yes both of you are authorized to do so based on the updated bank agreement.
Do you have a client card?
Thanks
Mohamad
From: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Sent: Tuesday, April 23, 2024 12:48 PM
To: Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>>
Cc: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Subject: Re: URGENT:Re: Credit cards - SJD Care Services Inc.
[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
Hi Mohamad,
We are not talking about e-transfers. We are talking about wire transfers to which there should be no daily limit. What I want to know is if Tim and I can walk into the bank and wire money as Steve used to do. Are we authorized to do that?
I do not want to switch to RBC Express, that platform is terrible.
Cheryl
On Tue, Apr 23, 2024 at 1:40 PM Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>> wrote:
Hi Tim,
We do have a paid service, RBC Express, where there is no daily limit cap. If your looking to do transfers frequently, this might be an option. Please note this process will take time to setup.
If your not looking to have additional paid services, then the branch would be the best option.
Thanks
Mohamad Fayad
Relationship Manager, Business Markets, RBC Royal Bank l Business Financial Services
51 Hanna Ave I Toronto, ON I M6K 3N7 l Phone: 1 (437) 553-7198
From: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Sent: Tuesday, April 23, 2024 12:35 PM
To: Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>>
Cc: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Subject: Re: URGENT:Re: Credit cards - SJD Care Services Inc.
[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
Is it possible to have this wire amount increased substantially? Perhaps to 250k?
On Tue, Apr 23, 2024 at 12:33 PM Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>> wrote:
Hi Cheryl & Tim,
Please find below online baking details:
Client card: 4519023114465386
TEMP pass: RBC00238
The daily transfer limit is CAD10K.
Please let me know if you have additional questions or if you’d like to jump on a quick call.
Thanks
Mohamad Fayad
Relationship Manager, Business Markets, RBC Royal Bank l Business Financial Services
51 Hanna Ave I Toronto, ON I M6K 3N7 l Phone: 1 (437) 553-7198
From: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Sent: Tuesday, April 23, 2024 12:25 PM
To: Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>>
Cc: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>; Steve Darley <sjdarley@gmail.com<mailto:sjdarley@gmail.com>>
Subject: Re: URGENT:Re: Credit cards - SJD Care Services Inc.
[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
Hi Mohamad,
We need to transfer money out of the account and wire it to another fairly often. Do Tim and I both have access to do that?
Cheryl
On Tue, Apr 23, 2024 at 1:16 PM Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>> wrote:
Hi Tim,
Hope all is well.
Steve was removed and new bank agreement was signed by yourself and Cheryl in Feb 2024. All credit cards are closed as well.
Thanks
Mohamad Fayad
Relationship Manager, Business Markets, RBC Royal Bank l Business Financial Services
51 Hanna Ave I Toronto, ON I M6K 3N7 l Phone: 1 (437) 553-7198
From: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Sent: Monday, April 15, 2024 9:20 AM
To: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Cc: Steve Darley <sjdarley@gmail.com<mailto:sjdarley@gmail.com>>; Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>>
Subject: URGENT:Re: Credit cards - SJD Care Services Inc.
[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
Hi Mohamad,
We haven't heard back from you. This matter is urgent as we need to secure access to our bank account and remove Steve Darley. Please respond ASAP or provide us with the contact information for someone at RBC who can help.
Thank you
Tim
On Tue, Apr 9, 2024 at 12:27 PM Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>> wrote:
To be clear though, the credit cards were cancelled and the HST bank account closed. I think we are waiting to have Steve Darley removed and Tim added to this account.
On Fri, Apr 5, 2024 at 10:39 AM Steve Darley <sjdarley@gmail.com<mailto:sjdarley@gmail.com>> wrote:
Has this been resolved?
Thanks
Steve
On Tue, Feb 13, 2024 at 2:31 PM Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>> wrote:
Same, I have a profile.
On Tue, Feb 13, 2024 at 2:26 PM Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>> wrote:
I am already an RBC client and will have a profile. Let me know if you need additional information.
Thanks,
Cheryl
On Tue, Feb 13, 2024 at 3:24 PM Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>> wrote:
Hi Timothy,
Do you and Cheryl have RBC profiles?
If not, appreciate sending me below info for each (can be done separately):
DOB
Employment Status & Occupation
Residence Address
Email Address
Primary Phone number
Thanks
Mohamad Fayad
Relationship Manager, Business Markets, RBC Royal Bank l Business Financial Services
51 Hanna Ave I Toronto, ON I M6K 3N7 l Phone: 1 (437) 553-7198
From: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Sent: Wednesday, February 7, 2024 12:18 PM
To: Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>>
Cc: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>; Steve Darley <sjdarley@gmail.com<mailto:sjdarley@gmail.com>>
Subject: Re: Credit cards - SJD Care Services Inc.
[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
Yes we will need these updated.
Steve, Thomas Smith and Michael Schantz should be removed. Myself and Cheryl added. What documentation do you need to complete this?
Thanks
On Wed, Feb 7, 2024 at 10:57 AM Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>> wrote:
Hi Cheryl,
Both cards were requested to be closed at the same time. Just reviewed the request, unfortunately was not done properly.
Thanks
Mohamad Fayad
Relationship Manager, Business Markets, RBC Royal Bank l Business Financial Services
51 Hanna Ave I Toronto, ON I M6K 3N7 l Phone: 1 (437) 553-7198
From: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Sent: Wednesday, February 7, 2024 10:48 AM
To: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Cc: Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>>; Steve Darley <sjdarley@gmail.com<mailto:sjdarley@gmail.com>>
Subject: Re: Credit cards - SJD Care Services Inc.
[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
My credit card was closed but Steve’s remained open.
On Wed, Feb 7, 2024 at 11:43 AM Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>> wrote:
Thank you Mohamad,
Has Steve been removed as a contact on the account?
On Wed, Jan 31, 2024 at 3:38 PM Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>> wrote:
Hi Cheryl,
Based on below thread emails, Steve did ask to have cards closed but unfortunately the process was not done. Requests are already in for both active credit cards.
As for the bank accounts, they are still active as there are funds in both accounts.
Thanks
Mohamad Fayad
Relationship Manager, Business Markets, RBC Royal Bank l Business Financial Services
51 Hanna Ave<https://www.google.com/maps/search/51+Hanna+Ave?entry=gmail&source=g> I Toronto, ON I M6K 3N7 l Phone: 1 (437) 553-7198
From: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Sent: Wednesday, January 31, 2024 3:13 PM
To: Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>>
Cc: Steve Darley <sjdarley@gmail.com<mailto:sjdarley@gmail.com>>; Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Subject: Re: Credit cards - SJD Care Services Inc.
[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
Hi Mohamad,
I had thought Steve had closed both SJD credit cards back in September at Corporates request. We have been told the bank accounts will be closing shortly. Steve can you confirm if the credit cards were indeed closed?
Cheryl
On Wed, Jan 31, 2024 at 12:23 PM Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>> wrote:
Hi Steve,
Great talking with you today.
Hi Timothy & Cheryl,
Great to meet you both. When would be a good time for a phone call or virtual meeting to sort this business profile.
As for the credit cards, I will put in a request to have them closed right away.
Thanks
Mohamad Fayad
Relationship Manager, Business Markets, RBC Royal Bank l Business Financial Services
51 Hanna Ave<https://www.google.com/maps/search/51+Hanna+Ave?entry=gmail&source=g> I Toronto, ON I M6K 3N7 l Phone: 1 (437) 553-7198
From: Steve Darley <sjdarley@gmail.com<mailto:sjdarley@gmail.com>>
Sent: Wednesday, January 31, 2024 11:06 AM
To: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Cc: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>; Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>>
Subject: Re: Credit cards - SJD Care Services Inc.
[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
Hi all,
Mohamad Fayad is the new RBC contact person for you guys.
We have had a conversation this morning and Mohamad would like to move forward as soon as possible with updating the contact persons etc on the account and remove me.
Over to you guys.
Many thanks
Steve
On Thu, Sep 28, 2023 at 11:28 AM Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>> wrote:
Yes, that is the intention.
Rob I never heard back from you on gaining access to the bank for Laszlo and I. Can you escalate this please?
On Thu, Sep 28, 2023 at 11:26 AM Abramowitz, Rob (He/Him/His) <rob.abramowitz@rbc.com<mailto:rob.abramowitz@rbc.com>> wrote:
Hi Steve,
I can put that in motion right now if you like.
Just to be clear, once this is done, SJD will not have any cards on file.
This is what you want?
If so, I will put the request through immediately and the cards ,provided they are at zero balance, will be closed within a few business days (the delay is the back-office doing the final closing)
Thanks!
From: Steve Darley <sjdarley@gmail.com<mailto:sjdarley@gmail.com>>
Sent: Thursday, September 28, 2023 11:22 AM
To: Abramowitz, Rob (He/Him/His) <rob.abramowitz@rbc.com<mailto:rob.abramowitz@rbc.com>>; Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>; Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Subject: Credit cards - SJD Care Services Inc.
[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
Hi Rob,
We need to close the two credit cards on the SJD account.
Please reply and let me know the process.
Many thanks
Steve Darley
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Please note my email has changed:
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(514) 591-9387
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[TheKey]<https://www.thekey.com/>
--
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com<mailto:tt@thekey.com>
(514) 591-9387
TheKey.ca<https://www.thekey.ca/>
[TheKey]<https://www.thekey.com/>
--
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com<mailto:tt@thekey.com>
(514) 591-9387
TheKey.ca<https://www.thekey.ca/>
[TheKey]<https://www.thekey.com/>
--
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com<mailto:tt@thekey.com>
(514) 591-9387
TheKey.ca<https://www.thekey.ca/>
[TheKey]<https://www.thekey.com/>
--
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com<mailto:tt@thekey.com>
(514) 591-9387
TheKey.ca<https://www.thekey.ca/>
[TheKey]<https://www.thekey.com/>
--
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com<mailto:tt@thekey.com>
(514) 591-9387
TheKey.ca<https://www.thekey.ca/>
[TheKey]<https://www.thekey.com/>
--
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com<mailto:tt@thekey.com>
(514) 591-9387
TheKey.ca<https://www.thekey.ca/>
[TheKey]<https://www.thekey.com/>
--
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com<mailto:tt@thekey.com>
(514) 591-9387
TheKey.ca<https://www.thekey.ca/>
[TheKey]<https://www.thekey.com/>