--000000000000d3f9c90625dc208e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Received Regional Intake Manager Wisconsin, Illinois, Michigan, St Louis, Kansas City, and Columbus aretha.ilion@thekey.com Direct line - 414-208-5430 8x8 - 414-207-6848 On Fri, Nov 1, 2024 at 10:58=E2=80=AFAM Timothy Thomas wrot= e: > Good morning, > > There is some added scrutiny on our client intention data in Salesforce. > More specifically, clients who are intended long term but become short > term. I'd like to make sure we're all aligned on a strategy here. > > If someone presents as needing LT and the family says my mom is resistant > but we are going to try, we should be identifying them as ST. The same go= es > for hospice and post hospitalization. In effect, if you have any concerns > that the case is challenging or at risk, please select ST. Should they > become LT then that makes us look great! > > Let me know if you have any questions. > Thanks > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --000000000000d3f9c90625dc208e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Received Regional Intake Manager Wisconsin, Illinois, Michigan, St L= ouis, Kansas City, and Columbus aretha.ilion@thekey.com Direct line - 414-208-5430 8x8 - 414-207-6848 = = On Fri, Nov 1, 2024 at 10:58=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: Good morning, There is some added scrutiny on our client intention data in= Salesforce. More specifically, clients who are intended long term but beco= me short term. I'd like to make sure we're all aligned on a strateg= y here.=C2=A0 I= f someone presents as needing LT and the family says my mom is resistant bu= t we are going to try, we should be identifying them as ST. The same goes f= or hospice and post hospitalization. In effect, if you=C2=A0have any concer= ns that the case is challenging or at risk, please select ST. Should they b= ecome LT then that makes us look great! Let me know if you have any questions. Thanks Tim Thomas Head of Midw= est & Canada Divisions |=C2=A0 TheKey Mobile: 514.591.9387 = <img src= =3D"https://signature.thekey.com/img/tk_logo_byhca_sig.png" width=3D"160" h= eight=3D"53" alt=3D"TheKey" style=3