Glad this was resolved.
On Mon, Jun 30, 2025 at 7:58 AM Alysce Craig <alysce.craig@thekey.com>
wrote:
> Hello,
>
> Attached is the signed agreement for Randy. I will upload to his wellsky
> account and work with AP to get the check sent out, but wanted to share a
> copy with you as well.
>
> Thanks for all of your help Steve!
>
> Alysce
>
> On Thu, May 15, 2025 at 3:22 PM Steve Koyanagi <skoyanagi@thekey.com>
> wrote:
>
>> Attached is an agreement to present to the client. The agreement
>> contemplates that after the agreement is signed by Randy and you then we
>> will issue a check in the amount of $4,589.30 within 30 days.
>>
>> You will need to work with AP to assist you on that process.
>>
>> Let me know if there are any questions before you connecting with the
>> client. Thanks.
>>
>> On Thu, May 15, 2025 at 11:47 AM Alysce Craig <alysce.craig@thekey.com>
>> wrote:
>>
>>> Hi Steve,
>>>
>>> I've attached the Randy's care agreement. Let me know if you need
>>> anything else.
>>>
>>> Thanks,
>>> Alysce
>>>
>>> On Wed, May 14, 2025 at 12:15 PM Alysce Craig <alysce.craig@thekey.com>
>>> wrote:
>>>
>>>> Hi Steve,
>>>>
>>>> He has been a client so long I'm not seeing it in Wellsky, let me email
>>>> them and I will get back to you by the end of day.
>>>>
>>>> Alysce
>>>>
>>>> On Tue, May 13, 2025 at 5:08 PM Steve Koyanagi <skoyanagi@thekey.com>
>>>> wrote:
>>>>
>>>>> Can you send me the executed Care Agreement for reference and payment
>>>>> authorization? I'll then work on putting together the agreement.
>>>>>
>>>>> On Tue, May 13, 2025 at 2:06 PM Alysce Craig <alysce.craig@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hello,
>>>>>>
>>>>>> Can we offer him a check, he is able to legally sign the settlement
>>>>>> agreement himself.
>>>>>>
>>>>>> Thank you!
>>>>>>
>>>>>> Alysce
>>>>>> On Tue, May 13, 2025 at 4:35 PM Steve Koyanagi <skoyanagi@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Alysce, would we want to offer this client a check or a service
>>>>>>> credit?
>>>>>>>
>>>>>>> In addition, is the client legally able to sign a release for
>>>>>>> him/herself or is there a POA? I'll need to know who will be signing a
>>>>>>> settlement agreement.
>>>>>>>
>>>>>>> Let me know on the above and/or if you'd like to chat it through.
>>>>>>>
>>>>>>>
>>>>>>> On Tue, May 13, 2025 at 1:30 PM Timothy Thomas <tt@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Yes let’s proceed with the release.
>>>>>>>>
>>>>>>>> On Tue, May 13, 2025 at 4:22 PM Steve Koyanagi <
>>>>>>>> skoyanagi@thekey.com> wrote:
>>>>>>>>
>>>>>>>>> For insurance, the claim has to flow through the owner of the
>>>>>>>>> vehicle as the primary.
>>>>>>>>>
>>>>>>>>> That being said, are we willing to pay the client the $ amount in
>>>>>>>>> the PDF or provide a credit? We can do that in exchange for them signing a
>>>>>>>>> release as a potential option.
>>>>>>>>>
>>>>>>>>> Happy to discuss/strategize further.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, May 13, 2025 at 11:32 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Steve,
>>>>>>>>>>
>>>>>>>>>> In Columbus, our caregiver is responsible for damage to a
>>>>>>>>>> client's vehicle. What is the process re: insurance? We're planning to pay
>>>>>>>>>> for it in order to retain the client so please advise.
>>>>>>>>>>
>>>>>>>>>> Thanks!
>>>>>>>>>> Tim
>>>>>>>>>>
>>>>>>>>>> ---------- Forwarded message ---------
>>>>>>>>>> From: Alysce Craig <alysce.craig@thekey.com>
>>>>>>>>>> Date: Tue, May 13, 2025 at 1:35 PM
>>>>>>>>>> Subject: Car Repair Estimate
>>>>>>>>>> To: Timothy Thomas <tt@thekey.com>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Hi Tim,
>>>>>>>>>>
>>>>>>>>>> Attached is the car repair estimate for Randy Snyder's car. Her
>>>>>>>>>> attorney dropped it off to me as Randy is still in rehab. I went through HR
>>>>>>>>>> for this back in January and let Randy know our process. That's when he got
>>>>>>>>>> his attorney involved. Randy does want to go through his insurance at all,
>>>>>>>>>> and since our caregiver admitted fault he would like us to cover the cost
>>>>>>>>>> of repair. He is a Tier 1 client who has been on services with us for
>>>>>>>>>> years, and I would like to do what we can to keep him happy.
>>>>>>>>>>
>>>>>>>>>> Thanks,
>>>>>>>>>> *Alysce Craig | Columbus General Manager*
>>>>>>>>>> Email: alysce.craig@thekey.com <emily.swackhamer@thekey.com>
>>>>>>>>>> M: (220) 262-1580 O: (614) 481-8888
>>>>>>>>>> TheKey.com <http://thekey.com/>
>>>>>>>>>> TheKey.com <https://www.thekey.com/>[image: TheKey]
>>>>>>>>>> <https://www.thekey.com/>
>>>>>>>>>>
>>>>>>>>>