--000000000000477de005e7a1f5f7 Content-Type: text/plain; charset="UTF-8" Thanks Chuck, Christmas was left off the list as it falls on a Sunday so the normal scheduling will route calls to afterhours on that day. On Thu, Sep 1, 2022 at 2:38 PM Chuck Terlesky wrote: > Hi Keith, > > Excellent - thank you! > > Also, Christmas day is a holiday here! 12/25/2022 > > On Thu, Sep 1, 2022 at 12:33 PM Keith Moore wrote: > >> Hey Chuck, >> >> 9/5 is already loaded in as a Holiday for those offices. It's a holiday >> in the US as well actually. >> >> Here's a list of the remaining Holidays that are already loaded into the >> system for Calgary and Winnipeg. >> Labor Day - 9/5/2022 >> Thanksgiving - 10/10/2022 >> Remembrance Day - 11/11/2022 >> Boxing Day - 12/26/2022 >> New Years - 1/2/2023 >> Family Day - 2/20/2023 >> >> On Thu, Sep 1, 2022 at 2:25 PM Chuck Terlesky >> wrote: >> >>> Hi Keith, >>> >>> Not sure if you are aware, Canada has a statutory holiday this Monday, >>> September 5th. >>> >>> For the Calgary and Winnipeg markets, can we have weekend call >>> forwarding extended through the full day of September 5th? >>> >>> Regards, >>> Chuck >>> >>> On Thu, Sep 1, 2022 at 10:02 AM Timothy Thomas wrote: >>> >>>> great, thanks >>>> >>>> On Thu, Sep 1, 2022 at 12:01 PM Keith Moore wrote: >>>> >>>>> No worries Tim, the changes have been removed. >>>>> >>>>> On Thu, Sep 1, 2022 at 11:59 AM Timothy Thomas wrote: >>>>> >>>>>> Hey Keith, >>>>>> >>>>>> I'm really sorry to have to ask you this, but can we please have >>>>>> those changes undone for the weekends. Our solution did not work out. >>>>>> Please adjust back to : >>>>>> >>>>>> Calgary: All After Hours: Forwards to Answering Service - >>>>>> 888-333-6609 >>>>>> >>>>>> Winnipeg: All After Hours: Forwards to Answering Service - >>>>>> 888-333-6609 >>>>>> >>>>>> Vancouver: No changes - All After Hours: 866-798-1780 >>>>>> >>>>>> Thank you so much for your help! >>>>>> >>>>>> On Fri, Aug 26, 2022 at 10:32 AM Keith Moore >>>>>> wrote: >>>>>> >>>>>>> Great, I have a solution in place for Saturdays and Sundays. Calgary >>>>>>> and Winnipeg should be all set with this going forward. >>>>>>> >>>>>>> On Fri, Aug 26, 2022 at 10:27 AM Timothy Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> Hi Keith, see below. >>>>>>>> >>>>>>>> Calgary: After Hours: Saturday and Sunday 8A-8P (local time >>>>>>>> Central) - 866-798-1780. >>>>>>>> All other After Hours: Forwards to Answering Service - 888-333-6609 >>>>>>>> >>>>>>>> Winnipeg: After Hours: Saturday and Sunday 9A-9P (local time >>>>>>>> Mountain) - 866-798-1780. >>>>>>>> All other After Hours: Forwards to Answering Service - 888-333-6609 >>>>>>>> >>>>>>>> Vancouver: No changes - All After Hours: 866-798-1780 >>>>>>>> >>>>>>>> On Fri, Aug 26, 2022 at 10:08 AM Keith Moore >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Hey Tim, >>>>>>>>> >>>>>>>>> Can you confirm the times you'd like the calls forwarded, are we >>>>>>>>> looking to forward Calgary, Winnipeg and Vancouver to 866-798-1780 during