--000000000000398854062866ac2b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Timothy Thomas Please advise how you would like to proceed. Without these items we cannot continue to provide services. Melissa On Tue, Dec 3, 2024 at 10:40=E2=80=AFAM Jeannie Ortiz wro= te: > Good Day Team, > > Our CareScout LTC client, Joan Keeley, currently does not have a valid > Client Care Agreement (CCA) or Payment Authorization Form (PAF) on file > with TheKey. These documents are essential for the following reasons: > > 1. *Legal Compliance*: The CCA and PAF are required to ensure that all > care services provided are in accordance with legal and regulatory > standards. These documents outline the terms and conditions of care, > ensuring transparency and mutual understanding between the client and > TheKey. > 2. *Authorization and Consent*: The PAF is crucial for authorizing > payments for the services provided. Without this authorization, we can= not > legally process payments, which can disrupt the continuity of care ser= vices. > 3. *Protection of Rights*: Both the CCA and PAF protect the client's > and their family's rights by clearly defining the scope of services, > responsibilities, and expectations. This helps prevent misunderstandin= gs > and ensures the client's needs are met effectively and efficiently. > > The family may be hesitant to sign a new CCA or PAF or provide the > necessary paperwork. We understand that this process can be daunting, but > it is crucial for providing high-quality care. As they are refusing, I a= m > reaching out to find out how you would like to proceed. > Thank you for your attention to this matter. > > > Thank You, > Jeannie Ortiz > Finance Onboarding & Experience Manager > jeannie.ortiz@thekey.com > Phone: 866-226-1702|Fax: 813-693-5625 |Email: ltci@thekey.com > > > On Wed, 27 Nov at 4:50 PM , Mikey Allen wrote: > Joan has dementia. 2nd POA is in Illinois where Joan is returning in > December. Daughter Ann does not want to give out sensitive information as > she didn=E2=80=99t feel comfortable doing to which is why she did not sen= d the > other two pages of the POA. Multiple attempts have been made. If someone > from billing or LTC wants to reach out and attempt that could better > explain this to her please feel free to do so. > > Thank you, > > Mikey Allen > *Client Success Manager* > *Please note my email has changed:* > michael.allen@thekey.com > Office: (616) 942-2222 > Cell: (517) 273-8277 > *Have positive feedback? We'd love to share that with the community: *Lea= ve > a Google Review Here > > TheKey.com > [image: TheKey] > > > On Wed, Nov 27, 2024 at 4:24=E2=80=AFPM Laurie Simpson = wrote: > >> 3rd Request - Client does NOT have valid legal CCA or PAF on file with >> TheKey at this time. This must be resolved. >> Need new CCA & PAF or Financial POA for signer Ann Green. >> Please obtain new CCA signed by client, Joan Keeley or Responsible Party >> listed on CCA, Mary Sande