Hey Tim,
This looks to b= e a bug on our end. I have fixed it in staging and will
push it live l= ater today. :-)
How would you rate the quality of my reply?
= Great [1] Â Â Okay [2] Â Â Not Good [3]
Thom= as Griffin
support@optinmonster.com
**Our Standard Support Hours= are 9am - 5pm EST, Monday through
Friday. While we may respond t= o tickets outside of this support
window, that is not the norm. Thank= you for your patience and weâll
respond to any additional que= stions you may have as soon as
possible.**
Links:
[= 1]
https://secure.helpscout.net/satisfaction/57858693/record/322403951= /1/
[2]
https://secure.helpscout.net/satisfaction/57858693/record/32= 2403951/2/
[3]
https://secure.helpscout.net/satisfaction/57858693/re= cord/322403951/3/
> On Thu, Sep 24, 2015 at 3:55= PM EDT, Tim Thomas <tt@homecareassistance.com> wrote:
>
> di= ve into one of the "optins" checkout the attached screenshot.
>
> w= hy is it "undefined" when there's been conversions? And the graph is
>= empty..
> [image: Inline image 3]
>
>
>> On Thu, Sep 24, 2015= at 3:29 PM EDT, OptinMonster <support@optinmonster.com> wrote:
= >>
>> Hi Tim,
>>
>> Thanks for contacting us. :)
>>
>> I'm sho= wing conversion stats for all optins in your account -- see
>> attache= d screenshot.
>>
>> Once connected, it's normal to experience a dela= y of 24-48 for Google
>> Analytics to show the most accurate statistic= s.
>>
>> You can find our guide on Google Analytics here:
>> http:= //optinmonster.com/docs/how-optinmonster-uses-google-analytics-to-measur= e-conversion-analytics/
>> [1]
>>
>> Please note the last section:= IMPORTANT THINGS TO KNOW ABOUT HOW
>> OPTINMONSTER HANDLES ANALYTICS=
>>
>> * REGARDING IMPRESSIONS: Our analytics grabs data based on un= ique
>> impressions and not total impressions. We have done this becau= se we
>> want to get the conversion data for the lifespan of the parti= cular
>> visitor and not simply every single visit they make. After al= l, that
>> is the goal â to get a visitor to convert, regardle= ss of how many
>> times they visit. :-)
>> * REGARDING DASHBOARD DAT= A: The analytics we display on our dashboard
>> is not real-time but c= ached data. You can get fairly close to
>> real-time (about 15-30 minu= te delay, because of Google) by doing a
>> _custom date range query_ f= rom the Analytics screen. Otherwise, our
>> data is anywhere from 4-6= hours behind based on our cache updates.
>>
>> Let us know if we ca= n help you with anything else. Thanks!
>>
>> Links:
>> ------
>>= [1]
>> http://optinmonster.com/docs/how-optinmonster-uses-google-anal= ytics-