Hey Isabelle,
I have a few employees on vacation next week that I would like to have in
the training. How does July 19-20-21 sound to you? We can make it work
anytime those days.
Let me know,
On Fri, Jul 8, 2022 at 9:31 AM Timothy Thomas <tt@thekey.com> wrote:
> Good morning Isabelle,
>
> Yes please. @Joey Taylor <joey.taylor@homecareassistance.com> Can you
> coordinate a time with Isabelle for 8x8 training?
>
> Also we will need to record custom greetings given the need for dual
> language support. Hopefully @Sandra Daoust
> <sdaoust@homecareassistance.com> is still up for being our operator ?? :)
>
> On Thu, Jul 7, 2022 at 2:53 PM Isabelle La <ila@thekey.com> wrote:
>
>> Hi Tim,
>>
>> Do you want to schedule an 8x8 app training with this team? If so, who
>> all needs to get invited and please let me know a good date/time - my
>> calendar is pretty updated.
>>
>> On Thu, Jul 7, 2022 at 11:42 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Awesome, are we nearly there?
>>>
>>> On Thu, Jul 7, 2022 at 2:20 PM Keith Moore <kmoore@thekey.com> wrote:
>>>
>>>> Great, Samantha has been updated to Sara as requested.
>>>>
>>>> On Thu, Jul 7, 2022 at 1:48 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> HI Keith,
>>>>>
>>>>> Only change is please exchange Samantha Suarez for:
>>>>>
>>>>> Sara Kaced - sara.kaced@thekey.com.
>>>>>
>>>>> FYI: I removed those in CC not a part of Montreal and added in @Joey
>>>>> Taylor <joey.taylor@homecareassistance.com>
>>>>>
>>>>> Thanks
>>>>> Tim
>>>>>
>>>>> On Thu, Jul 7, 2022 at 1:31 PM Keith Moore <kmoore@thekey.com> wrote:
>>>>>
>>>>>> Hey Tim,
>>>>>>
>>>>>> We have the call flow and users built out, please let me know if
>>>>>> anyone needs to be added or removed.
>>>>>> User.FirstName User.LastName User.Email
>>>>>> Dominique Jacobs djacobs@homecareassistance.com
>>>>>> Maria Licoudis mlicoudis@homecareassistance.com
>>>>>> Mina Levy mina.levy@homecareassistance.com
>>>>>> Roger Caron roger.caron@homecareassistance.com
>>>>>> Timothy Thomas tt@homecareassistance.com
>>>>>> Sandra Daoust sdaoust@homecareassistance.com
>>>>>> Samantha Suarez samantha.suarez@homecareassistance.com
>>>>>> Joey Taylor joey.taylor@homecareassistance.com
>>>>>> Melissa Rus mrus@homecareassistance.com
>>>>>> Stephanie Demers sdemers@homecareassistance.com
>>>>>> Carolyn Daoust carolyn.daoust@homecareassistance.com
>>>>>> Nikita Moreau nmoreau@homecareassistance.com
>>>>>> Melissa Caltagirone mcaltagirone@homecareassistance.com
>>>>>> Tim Thomas tthomas@homecareassistance.com
>>>>>>
>>>>>> If this list is up to date, we can schedule a time for 8x8 training
>>>>>> with Isabelle.
>>>>>>
>>>>>> On Mon, Jul 4, 2022 at 12:10 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>>>
>>>>>>> Thanks for managing this Isabelle.
>>>>>>>
>>>>>>> Once the migration for Montreal is complete then we can move forward
>>>>>>> with getting the remaining members on 8x8 (which I believe is just Sandra
>>>>>>> and Shameema).
>>>>>>>
>>>>>>> @Keith Moore <kmoore@homecareassistance.com> What is the status of
>>>>>>> Montreal?
>>>>>>>
>>>>>>> On Wed, Jun 29, 2022 at 9:54 AM Sandra Daoust <
>>>>>>> sdaoust@homecareassistance.com> wrote:
>>>>>>>
>>>>>>>> Thanks Isabelle!
>>>>>>>>
>>>>>>>> Great for the add on for Ali and Irin. I think for now, that will
>>>>>>>> satisfy the need. I will chat with Timothy when he returns from vacation
>>>>>>>> and see what the plan will be going forward.
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks again!
>>>>>>>>
>>>>>>>> Sandra
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Sandra Daoust <https://twitter.com/hcamontreal>
>>>>>>>> <https://www.facebook.com/HCAGreaterMTL>
>>>>>>>> <https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
>>>>>>>>
>>>>>>>> *Finance Manager - Canada*
>>>>>>>>
>>>>>>>> Tel: 514.907.5065 | Fax: 514.221.4265
>>>>>>>>
>>>>>>>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca
>>>>>>>> <https://www.homecareassistancemontreal.ca/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Jun 28, 2022 at 7:54 PM Isabelle La <ila@thekey.com> wrote:
>>>>>>>>
>>>>>>>>> Hi Taneshia,
>>>>>>>>>
>>>>>>>>> Nice speaking with you about this earlier today and thank you for
>>>>>>>>> flagging. The 8x8 Transition was determined for HCA Toronto and Mavencare
>>>>>>>>> Toronto Teams only since that's the only locations where leadership (Tim)
>>>>>>>>> had informed us of 8x8 phone migration.
>>>>>>>>>
>>>>>>>>> Regarding users Ali and Irin, I can add them as users now.
>>>>>>>>> However, that begs the bigger question for Tim to answer when he returns
>>>>>>>>> and/or Sandra to determine if the whole team in general should transition
>>>>>>>>> to 8x8 so that communications internally can be smoother. If so, we'll have
>>>>>>>>> to be put in touch with who will be managing that initiative and can scope
>>>>>>>>> out the project and get it started. If we are not going to transition them
>>>>>>>>> to 8x8, please let me know and we can put that aside for now. Either way,
>>>>>>>>> according to Taneisha's request, we can add Ali & Irin.
>>>>>>>>>
>>>>>>>>> Ali & Irin, you will be receiving a welcome email from 8x8. You do
>>>>>>>>> not need to "Setup/Activate Account" as prompted to do in that email.
>>>>>>>>> Instead, use the links to download the 8x8 Work app to your laptop and/or
>>>>>>>>> work cell phones. Once that is downloaded, login using your @
>>>>>>>>> thekey.com work email address but instead of putting the Password
>>>>>>>>> in when prompted, please click on the "LOGIN USING GOOGLE" link to activate
>>>>>>>>> the Single-Sign-On feature. It will then prompt you to login using your
>>>>>>>>> work email address, go ahead and enter that work email address again and
>>>>>>>>> this time enter your email account password. (If prompted between
>>>>>>>>> Organizational GSuite account or Individual Gmail account, please select
>>>>>>>>> the Organizational option) Complete the multi-factor security
>>>>>>>>> authentication and then you should be logged in to your 8x8 app. Please see
>>>>>>>>> a link to an earlier 8x8 training we did with the HCA & Mavencare Toronto
>>>>>>>>> team if you'd like to learn about the phone app features further.
>>>>>>>>>
>>>>>>>>> 8x8 PHONE APP TRAINING RECORDING VIDEO LINK
>>>>>>>>> <https://drive.google.com/file/d/1BslXmxLIXlPhsp73dRrXx0WreIcHQwG_/view?usp=sharing>
>>>>>>>>>
>>>>>>>>> If you have any issues or questions, please let me know.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, Jun 28, 2022 at 2:31 PM Taneshia Persaud <
>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Isabelle and Timothy,
>>>>>>>>>>
>>>>>>>>>> It occurred to me today that if
>>>>>>>>>> caregivers/clients/families/facilities are calling for someone from
>>>>>>>>>> finance, particularly Ali or Irin, how would we transfer them via 8x8? I
>>>>>>>>>> wasn't sure if there was an interim solution since neither of them are
>>>>>>>>>> setup on 8x8 currently. With Ali, for example, people would call the main
>>>>>>>>>> office (416-855-2333) and then we would transfer to ext#321. I tried this
>>>>>>>>>> today but it did not go through, and lost the caller.
>>>>>>>>>>
>>>>>>>>>> @Ali Malik <ali.malik@thekey.com> and @Irin Eva
>>>>>>>>>> <irin.eva@thekey.com> (cc'd here) were past Mavencare employees,
>>>>>>>>>> and do not need to be added to the call flow like HCA TO for on-call, leads
>>>>>>>>>> or recruitment related calls. Nonetheless, if they both can be added as
>>>>>>>>>> users so that we can transfer calls internally, this would makes things
>>>>>>>>>> more functional and customer-friendly.
>>>>>>>>>>
>>>>>>>>>> If there's anything you need from my end to move this
>>>>>>>>>> forward, please let me know your thoughts on this.
>>>>>>>>>>
>>>>>>>>>> Thanks in advance for your help.
>>>>>>>>>>
>>>>>>>>>> Kindest regards,
>>>>>>>>>>
>>>>>>>>>> Taneshia
>>>>>>>>>>
>>>>>>>>>> Taneshia Persaud, RPN, GCP
>>>>>>>>>> General Manager
>>>>>>>>>> Home Care Assistance (HCA) & Mavencare Toronto
>>>>>>>>>> 416-855-2333
>>>>>>>>>>
>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> *Please note my email has changed:*
>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>> (514) 591-9387
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Keith Moore
>>>>>> VoIP Administrator
>>>>>> *Please send all support requests to ITSupport@thekey.com
>>>>>> <ITSupport@thekey.com>*
>>>>>> * Please note my email has changed: *
>>>>>> kmoore@thekey.com <https://brand.thekey.com/esg/kmoore@thekey.com>
>>>>>> 480-527-0204
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Tim Thomas
>>>>> Head of Canada Division
>>>>> *Please note my email has changed:*
>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>> (514) 591-9387
>>>>> TheKey.com <https://www.thekey.com/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>
>>>>
>>>> --
>>>> Keith Moore
>>>> VoIP Administrator
>>>> *Please send all support requests to ITSupport@thekey.com
>>>> <ITSupport@thekey.com>*
>>>> * Please note my email has changed: *
>>>> kmoore@thekey.com <https://brand.thekey.com/esg/kmoore@thekey.com>
>>>> 480-527-0204
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>
>>>
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>> (514) 591-9387
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>> --
>> --
>> *Isabelle La *
>> Project Management, IT Dept.
>> * Please note my email has changed: *
>> ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
>> Direct: 650-231-5733
>> Fax: 919-377-9020
>>
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>
*Joey Taylor*
General Manager Montreal/*Directeur Général Montréal*
Home Care Assistance/Soins à domicile
Office: 514-907-5065
Fax: 514-221-4265
4464 Ste Catherine West
Westmount, QC, H3Z1R7
HomeCareAssistanceMontreal.ca <http://homecareassistancemontreal.ca/>
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