Re: Vancouver IVR

From
Isabelle La <ila@thekey.com>
To
Dennis Fancy <dfancy@thekey.com>
CC
Timothy Thomas <tt@thekey.com>, Dennis Fancy <dfancy@homecareassistance.com>
Date
Tue, 30 Aug 2022 13:32:39 -0700
Folder
INBOX
--0000000000009e7f9305e77b497f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All, I just checked the system and Calgary and Winnipeg numbers are listed as "CAN Client Inquiry" - let me know if this needs to be stripped out more to be separated as Calgary vs Winnipeg bc as you've had it before, it's always just been the same ring group for both. Vancouver has been updated to be "Vancouver Client Inquiry" On Tue, Aug 30, 2022 at 1:06 PM Dennis Fancy wrote: > Hi Isabelle, > > Please mark it as =E2=80=9CClient Inquiry=E2=80=9D for consistency with m= y other offices. > > Thanks, > > Dennis > > On Tue, Aug 30, 2022 at 2:33 PM Timothy Thomas wrote: > >> Hi Isabelle, >> >> As Dennis is now the care solutions manager overseeing Calgary / Winnipe= g >> and Vancouver, I want to make sure that all inbound calls he receives ar= e >> marked correctly as "new client" in 8x8. >> >> Can you please confirm? >> Thanks! >> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.com >> [image: TheKey] >> > -- > Dennis Fancy, BSP > Care Solutions Manager > *Please note my email has changed:* > dfancy@thekey.com > TheKey.com > [image: TheKey] > --0000000000009e7f9305e77b497f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All,=C2=A0 I just checked the system= and Calgary and Winnipeg numbers are listed as &quot;CAN Client Inquiry&qu= ot; - let me know if this needs to be stripped out more to be separated as = Calgary vs Winnipeg bc as you&#39;ve had it before, it&#39;s always just be= en the same ring group for both.=C2=A0 Vancouver h= as been updated to be &quot;Vancouver Client Inquiry&quot; On Tue, Aug= 30, 2022 at 1:06 PM Dennis Fancy &lt; = dfancy@thekey.com &gt; wrote: Hi Isabelle, = Please mark it as =E2=80=9CClient Inquiry=E2=80=9D = for consistency with my other offices. Thanks, D= ennis On Tue, Aug 30, 2022 at 2:33 PM Timothy Thomas &lt; tt@thekey.com &gt; wrote: = Hi Isabe= lle, As Dennis is now the care solutions manager oversee= ing Calgary / Winnipeg and Vancouver, I want to make sure that all inbound = calls he receives are marked correctly as &quot;new client&quot; in 8x8.=C2= =A0 Can you please confirm? Thanks! -- Tim Thomas Head of Ca= nada Division Please note my email has chan= ged: tt@TheKey.com (514) 591-9387 <td style=3D"padd

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