This is the dore care... not sure why we received this alert. It's been
stable for awhile now, we just had one hiccup with Angelique. We have two
caregivers, Keneisha Monday to Friday and Melysa Saturday and Sunday.
On Mon, Feb 28, 2022 at 9:26 AM Timothy Thomas <tt@homecareassistance.com>
wrote:
> Interesting automated message....this is the Dore case? Are things
> stabilized now?
>
> On Fri, Feb 25, 2022 at 1:00 PM Caregiver Turnover Alert <
> analytics-noreply@homecareassistance.com> wrote:
>
>> Hi Christina Leo,
>>
>> This is a caregiver turnover alert for long term intention client Rene
>> Voyer with a stated customer segment of Elephant. During their first 8
>> days, the client has had 7 shifts completed or scheduled with 4 caregivers.
>>
>> We need to communicate quickly with the client, nurture the relationship
>> around any service or caregiver fit issues, and ensure the care team is
>> stabilized moving forward. If not resolved quickly and to the client's
>> satisfaction, we lose clients in this situation more than 60% of the time.
>> This is an alert -- no need to reply.
>>
>> Please feel free to reach out to your GM if you have any questions.
>>
>> Best,
>>
>> DART team
>>
>
>
> --
> Timothy Thomas
> Head of Canada
> Home Care Assistance
> Office: 514-907-5065
> Fax: 514-221-4265
> 4464 Ste Catherine West
> Westmount, QC, H3Z1R7
> HomeCareAssistanceMontreal.ca
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Christina Leo
Care Manager
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*cleo@homecareassistance.com <cleo@homecareassistance.com>* |
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