--0000000000009852a30636c4b4cf Content-Type: multipart/related; boundary="0000000000009852a20636c4b4ce" --0000000000009852a20636c4b4ce Content-Type: multipart/alternative; boundary="0000000000009852a20636c4b4cd" --0000000000009852a20636c4b4cd Content-Type: text/plain; charset="UTF-8" HI All, Thank you so much for meeting with us yesterday, as discussed attached a copy of the slide deck along with our customer matrix for our customers who will see the updates to their invoices this week. Key Notes: - 336 total clients - 320 clients sent an email blast regarding the enhanced visibility into their LTC invoicing - 16 clients will receive a phone call and mailed copy of the enhancement communication You use the template name in column D to match the Client experience spreadsheet to match the template used for communication on the AOB template file. [image: image.png] [image: image.png] *Client Experience spreadsheet:* https://docs.google.com/spreadsheets/d/1sd0z8rvwHXh2mK6ObLJVmikhRuPbYcf6/edit?usp=sharing&ouid=117714048358711439050&rtpof=true&sd=true *AOB Client Letter Templates:* https://docs.google.com/document/d/1P3Jg97tu4qHRAzju1Dk1IxhnPUHPCPsJ/edit?usp=sharing&ouid=117714048358711439050&rtpof=true&sd=true Please let me know if you have any questions or concerns. Thank you, Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 --0000000000009852a20636c4b4cd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI All, Thank you so much for meeting with us yesterday, as discussed a= ttached a copy of the slide deck along with our customer matrix for our cus= tomers who will see the updates to their invoices this week. = Key Notes: 336 total clients 320 c= lients sent an email blast regarding the enhanced visibility=C2=A0into thei= r LTC invoicing 16 clients will receive a phone call and mailed cop= y of the enhancement=C2=A0communication You use the temp= late name in column D to match the Client experience spreadsheet to match t= he template used for communication on the AOB template file. = Client= Experience spreadsheet: https://docs.googl= e.com/spreadsheets/d/1sd0z8rvwHXh2mK6ObLJVmikhRuPbYcf6/edit?usp=3Dsharing&a= mp;ouid=3D117714048358711439050&rtpof=3Dtrue&sd=3Dtrue AOB Client Letter Templates: https://docs.google.com/document/d/1P3Jg97tu4qHRAzju= 1Dk1IxhnPUHPCPsJ/edit?usp=