This is a multipart message in MIME format. ------=_NextPart_000_0D11_01DADC36.604D8A10 Content-Type: multipart/related; boundary="----=_NextPart_001_0D12_01DADC36.604D8A10" ------=_NextPart_001_0D12_01DADC36.604D8A10 Content-Type: multipart/alternative; boundary="----=_NextPart_002_0D13_01DADC36.604D8A10" ------=_NextPart_002_0D13_01DADC36.604D8A10 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Thank you for your detailed reply, Nasrin. My apologies for any inconvenience our new invoice formats may have caused over the last few months. To ensure we have a clear understanding of these concerns I have created the attached mockup invoice. Can you confirm if this invoice format meet the needs of your team as well as the accounts payable team? Is there anything else that may be helpful to assist with ensuring TheKeys billing process is as painless as possible? Thank you, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com From: Honardoost, Nasrin [VCH] On Behalf Of NS CSIL Clerks Sent: Thursday, July 18, 2024 4:48 PM To: kristy.poyner@thekey.com; NS CSIL Clerks Cc: Stephanie Fuston ; 'Sharon Speirs' Subject: RE: TheKey Billing and Invoice Format Connect Hi Sharon and Kristy, Sorry for the late reply, I am off on Thursdays and Fridays. I waited to consult with my colleague, Tracy, about virtual meeting. Tracy and I both are doing the invoice reconciliation for the North Shore Home support for over 7-8 agencies for the past 4 years. Except for Living Well agency (done online), we are instructed by our Account Payable Dept. to print all the invoices, label them with the special code , signed by our manager, Nelson, and send the papers to AP internally for the payment, this is the process. VCH Home support has a scheduling application that all the service hours done by all agencies are recorded in it, that's where we are looking to match the invoices with the shifts that are scheduled by VCH for our clients. In our system, we don't break the shift hours except if it is done by different agencies. Other agencies break the hours but it is during the same day not scatter them with two different dates. So, we could understand the 24 hours division for 12, 3 and 9, but the 10 and 2 hours division which goes to two different days, it is so confusing. It is only your agency doing this. Specially, when there is program ending or the cut off dates. And it require us for the clarification, communicate back and forth to see why there is a discrepancies between our system and your invoices. Second point I would like to bring up, is adding the 'age summary' page to the invoices in your new billing system, it might be required for your record but our AP confirmed they don't need that and asked not to print and send it to them. So, it slows me down incredibly as I can not send all the invoices to printer at once and I have to print them one by one to avoid printing that extra page and as a part time employee, it takes up a more time fro