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Re: Login Issue - [#1344768]

From
Briana Del Real <clearcaresupport@homecareassistance.com>
To
tt@thekey.com
CC
clearcaresupport@thekey.com
Date
Wed, 17 Dec 2025 21:07:42 +0000
Folder
INBOX
Hi Timothy, 
   
   
    
   
   
   When you sign in thats what you see ? You dont see the list of Canada locations ?   
   
   
    
   
   
   Thanks, 
   
   
    
   
   
   Briana Del Real 
   
   
    
   
   
    
   
  
  
   
  
  
  
  On Wed, 17 Dec at 2:31 PM , ClearCare Support <clearcaresupport@homecareassistance.com> wrote: 
   
   This is what I see when I log in now... 
     
    
    
      
    
     
   
    
   
   
    
     
     On Wed, Dec 17, 2025 at 2:14 PM Briana Del Real <clearcaresupport@homecareassistance.com> wrote: 
     
     
      
       
        
         
         Hi Timothy, 
         
          
         
         
         You have been sent password reset links to your email . Please create the same password for all locations . Once complete please log in using the link app.clearcareonline.ca .
         
         
           
         
          
         
         
         Thanks, 
         
          
         
         
         Briana Del Real
         
          
         
          
         
        
        
          
         
        
        
         
         On Wed, 17 Dec at 2:03 PM , ClearCare Support <clearcaresupport@homecareassistance.com> wrote: 
           
           Yes, sso has previously worked in Canada. But yes, please send me a password reset and the link to each office url. Thanks
             
           
            
           
           
            
             
             On Wed, Dec 17, 2025 at 2:01 PM Briana Del Real <clearcaresupport@homecareassistance.com> wrote: 
             
             
              
               
                
                 
                 Hi Timothy, 
                 
                  
                 
                 
                 I don't believe SSO is on for Canada. I can send you a password reset link though Subject will contain admin portal in it.   
                 
                  
                 
                 
                 Thanks, 
                 
                  
                 
                 
                 Briana