--000000000000f9c80c062efd16fc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Can you clarify when and if the communication was sent out to the clients to let them know that there would be a change in name on their banking statements? We have quite a few panicked clients not understanding why the name changed and were concerned they were being scammed as they did not receive any communication around this. Your help is greatly appreciated. *Respectfully, * *Shawntel Sousa, LPN* Client Success Manager | TheKey Mobile: 403-305-6588 Office: 403-301-3777 On Tue, Feb 25, 2025 at 1:08=E2=80=AFPM Cathy Saari wr= ote: > Hi Shawntel, > > Thanks for your patience. Lisa, mgr. of Accounts Payable said that the > statements should reflect " HCAHomeCareAssistanceCanada " which is us > charging the client. This change happened when Versapay changed banks a f= ew > weeks ago. > > Cathy > > Cathy Saari > Client Support Specialist | TheKey > 1-866-226-1705 > billing@thekey > Hours-8:00am -5:00pm EST M-F > > > > > On Fri, 21 Feb at 10:27 AM , Shawntel Sousa > wrote: > Hi, > > Yes it was Jane Bowen and Cathy Williams. > > They both mentioned they had a withdrawal from a company name =E2=80=9CHC= A Home > Care=E2=80=9D > > Respectfully, > Shawntel Sousa, LPN > Client Success Manager > TheKey Home Care > > Office: (403) 301-3777 > Mobile: (403) 305-6588 > > > On Fri, Feb 21, 2025 at 8:17=E2=80=AFAM Cathy Saari = wrote: > >> Hi Shawntel, >> >> =E2=80=8BCan you provide us with the names of clients who are questionin= g the >> withdrawal name? The name depends on how they are paying. >> >> Thanks, Cathy >> >> Billing Help Desk >> billing@thekey.com >> 1-866-226-1702 >> 8:00AM-5:00PM EST Monday-Friday >> >> >> 1063101:611100 > --000000000000f9c80c062efd16fc Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Ca= n you clarify when and if the communication was sent out to the clients to = let them know that there would be a change in name on their banking stateme= nts?=C2=A0 We have quite= a few panicked clients not understanding why the name changed and were con= cerned they were being scammed as they did not receive any communication ar= ound this.=C2=A0 Your he= lp is=C2=A0greatly appreciated.=C2=A0 Respectfully,=C2=A0 Shawntel Sousa, LPN Client Success Manager | TheKey Mobile: 403-305-6588 Office: 403-301-3777 <a href=3D"http://www.thekey.com" style=3D"text= -de