--000000000000baabb1061f97b101 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Nasrin I think I must have made a mistake in that we had the caregiver there for 9am but your right Chapo did write that email so I am trying to find out what time the client actually arrived. We will have to adjust the invoice to reflect the time the client arrived home which from what I can gather was 2pm is that correct from your end? Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Tue, Aug 13, 2024 at 2:37=E2=80=AFPM Lito Delapena = wrote: > Hi Nasrin, > > Thank you for bringing these two discrepancies to our attention, I have > forwarded the inquiry over to Kristy and Stephanie for review > > > Thanks, > > Lito Delapena > Manager Customer Contact & Collections Center > > > On Tue, 13 Aug at 5:28 PM , 158507 Vancouver Coastal Health nscsilclerks@vch.ca> wrote: > > *Also, for the below invoice ,there is a communication that the service t= o > be started in the afternoon, on Aug 02. (the highlight)* > > > > > *Davila #1654095, Alfredo* > > *In the dated notes on July 31st Chapo asked them to start Aug 2 in the > afternoon* > *Hi Sharon,* > *The hospital would like to start August 2nd in the afternoon. I am > waiting for updated HSO and I will forward it once received. * > *Thank you,* > > *Chapo Chisuzi* > *Scheduler* > *North Shore Home Support * > *Phone: 604- 983-6700/ Fax: 604-983-6707* > > > > From: Lito Delapena > *Sent:* Tuesday, August 13, 2024 11:07 AM > *To:* NS CSIL Clerks > *Cc:* tt@thekey.com; sspeirs@thekey.com > *Subject:* Re: Invoices for July 29 - August 4, 2024 for Vancouver > Coastal Health - [#902879] > > *EXTERNAL SENDER.* Does this email look suspicious? Click on Report > Message/Phish Alert in the top right of your Outlook toolbar. *Do not* > open attachments or click on links. > ------------------------------ > > Hi Nasrin, > > Apologies for the delay, please see attached VCH invoices for > 7/29/2024-8/4/2024. Please let us know if you need any additional > documentation. > > Thanks, > > Lito Delapena > Manager Customer Contact & Collections Center > > > > 902879:611100 > --000000000000baabb1061f97b101 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Nasrin I think I must have made a mistake in that w= e had the caregiver there for 9am but your right Chapo did write that email= so I am trying to find out what time the client actually arrived. We will have to adjust the invoice to reflect the time the client arrived= home which from what I can gather was 2pm is that correct from your end? Sharon = Sharon, Speirs General Manager = Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca =C2=A0=C2=A0 <i= mg alt=3D"TheKey" src=3D"https