--000000000000b4b16906262c4ec7 Content-Type: text/plain; charset="UTF-8" Good Morning Everyone, We continue to see large volumes of calls to the Intake Line from Caregivers related to scheduling like calling off a shift, updating a client condition, picking up an open shift, trying to reach someone in the office, calling in late, clocking in, clocking out, etc. It appears they are pressing Option 1 (Intake) instead of Option 3 (Scheduling) when they calling. I'm looking for your assistance to cascade a message around the correct procedure for these scheduling calls so that we can remove some of the noise from our Intake Line. With the removal of the call center on 11/14, it will be crucial that these calls go to the correct place. The link below is to a tableau report that details the staff who are making these calls by month and volume of calls. Your assistance in helping reduce these calls is greatly appreciated. Please let me know if you have any questions and thanks for your partnership. https://us-west-2b.online.tableau.com/#/site/mydata/views/CaregiverIntakeLineCallVolume/CaregiverIntakeLineCallVolume?:embed=n&:iid=1&:origin=card_share_link Chris --000000000000b4b16906262c4ec7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Everyone, We continue to s= ee large volumes of calls to the Intake Line from Caregivers related to sch= eduling like calling off a shift, updating a client condition, picking up a= n open shift, trying to reach someone in the office, calling in late, clock= ing in, clocking out, etc.=C2=A0 =C2=A0It appears they are pressing Option = 1 (Intake) instead of Option 3 (Scheduling) when they calling.=C2=A0 =C2=A0= I'm looking for your assistance to cascade=C2=A0a message around the co= rrect procedure for these scheduling calls so that we can remove some of th= e noise from our Intake Line.=C2=A0 =C2=A0With the removal of the call cent= er on 11/14, it will be crucial that these calls go to the correct place. The link below is to a tableau report that details = the staff who are making these calls by month and volume of calls.=C2=A0 Yo= ur assistance=C2=A0in helping reduce these calls is greatly appreciated.=C2= =A0 Please let me know if you have any questions and thanks for your partne= rship. https://u= s-west-2b.online.tableau.com/#/site/mydata/views/CaregiverIntakeLineCallVol= ume/CaregiverIntakeLineCallVolume?:embed=3Dn&:iid=3D1&:origin=3Dcar= d_share_link Chris --000000000000b4b16906262c4ec7--