Calls missed

Hi All,

We seem to be missing a lot of calls they are being filtered to the service
without even coming our way. Ove the last two days I have received messages
from the service from calls that never even came to me.

I hate the service is there first point of contact unless absolutely
necessary but it seems more calls are being filtered to them before we are
even getting them or not having enough time to answer them.

Any advice or thoughts Isabelle?

Cheryl