--000000000000b36c5e06115ec333 Content-Type: text/plain; charset="UTF-8" Good day All, The IT Help Desk has received several tickets reporting that the 8x8 application fails to launch. We believe this issue is caused by an outdated version of the application. The fix is to update your 8x8 application to the newest version. To install the update a member of the IT Help Desk will need to assist you. The most recent version # is 8.10.3. If you experience an issue with 8x8 failing to open, please reach out to the IT Help Desk, by emailing us at itsupport@thekey.com or by calling us at (888) 838-1955. *Issue:* The 8x8 application fails to open when launched. *Impact:* low as most users will have the newest version (3 tickets have been received thus far for the issue). *Workaround:* Users can use the browser based version of 8x8 by opening this link and logging in using their Google username and Password. Some users may use a different Username and PW. In those cases, please use the appropriate credentials. *Next Update:* No need for further updates as a solution has been provided. Kind regards, Your IT Support Team --000000000000b36c5e06115ec333 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, The IT Help Desk has received = several tickets reporting that the 8x8 application fails to launch. We beli= eve this issue is caused by an outdated version of the application. The fix is to update your 8x8 application to the newest=C2=A0ve= rsion. To install the update=C2=A0a member of the IT Help Desk will need to= assist you. The most recent version # is 8.10.3.=C2=A0 If you experience an issue with 8x8 failing to open, please reach out= to the IT Help Desk, by emailing=C2=A0us at itsupport@thekey.com or by calling us at (888) 838-1955. Issue: The 8x8 application fails to open when l= aunched. Impact: low as most users will hav= e the newest version=C2=A0(3 tickets have been received thus far for the is= sue). Workaround: Users can use the browser= =C2=A0based version of 8x8 by opening this link and logging in using their Google username and Password. Some us= ers may use a different Username and PW. In those cases, please use the app= ropriate credentials.=C2=A0=C2=A0 Next Update: No need for further updates as a solution has been provided.=C2=A0 Kind regards, Your IT Support Team --000000000000b36c5e06115ec333--