Re: 158209 Vittoria Iadipaolo - Montreal - Past Due Balance

Hello Tim,

Sure thing, he stated it was sent on Monday.

*John Janiga*
Collections Analyst 2
*john.janiga@thekey.com <john.janiga@thekey.com>*
*408-647-7538 *
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>



On Thu, Jun 20, 2024 at 12:59 PM Timothy Thomas <tt@thekey.com> wrote:

> Do we have a rough idea of when he sent it? I’ll take a look at the bank.
>
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
>
> On Thu, Jun 20, 2024 at 12:41 PM John Janiga <john.janiga@thekey.com>
> wrote:
>
>> Hello Tim,
>>
>>
>> I would love to, but Fabio has not responded, he simply states all has
>> been paid, and we should check internally before bothering him again.
>>
>>
>>
>> *John Janiga*
>> Collections Analyst 2
>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>> *408-647-7538 *
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>> On Thu, Jun 20, 2024 at 12:37 PM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Hi John,
>>>
>>> Can you confirm the amount of the suspected e-transfer?
>>>
>>> On Thu, Jun 20, 2024 at 11:51 AM John Janiga <john.janiga@thekey.com>
>>> wrote:
>>>
>>>> Hello Joey,
>>>>
>>>> I have reached out to Fabio (son) and he is adamant that an e-transfer
>>>> was sent earlier this week.
>>>>
>>>> Cynthia cannot confirm an e-transfer was received and Fabio has not
>>>> responded to our request for proof of payment.
>>>>
>>>> [image: image.png]
>>>>
>>>> I wanted to see if you have any insight available on next steps, as you
>>>> can see we have not received a payment in quite a while and the client is
>>>> still on active service.
>>>>
>>>>
>>>> Thank you for any guidance you can provide.
>>>>
>>>>
>>>> Best,
>>>> *John Janiga*
>>>> Collections Analyst 2
>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>> *408-647-7538 *
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>>
>>>
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <tt@thekey.com>
>>> (514) 591-9387
>>> TheKey.ca <https://www.thekey.ca/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>