----==_mimepart_654baca4e5c5d_1dc2b134ba64468494290b6 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 I think we should wait until month end close is over so= we can know for sure what's on the account belongs there and can give th= em an accurate statement of their account. Thanks,=C2=A0 Vashon= Palloo = = On Wed, 8 Nov at 10:19 AM , Timothy Thomas wrote: Let me know ASAP as the family has just foll= owed=C2=A0up with me requesting a statement as they believe they've been = overcharged.=C2=A0 = Thanks = = = = On Tue, Nov 7, 2023 at 4:04=E2=80=AFPM Timothy Thomas wr= ote: = = = Please reimburse it. = = On Tue, Nov 7, 2023 at 3:53=E2=80=AFPM John Janiga wrote: = = = Hello Tim,=C2=A0 = How should we proceed ?=C2=A0=C2=A0 = = = John Janiga Senior Accounts Receivable Specialist john.janiga@thekey.com = 408-647-7538=C2=A0 = = TheKey.com = = = = = = = = = On Tue, Nov 7, 2023 at 3:48=E2=80=AFPM Vashon Palloo wrote: = = = Hi team, = The credit balance of $5500.26 in the account is from two payments that = were taken in September, before my time. They are sitting in the account = unapplied and can be used towards future invoices or get a refund. = = John - I'll let you take it from here = = = = = = = On Tue, Nov 7, 2023 at 1:20=E2=80=AFPM Vashon Palloo wrote: = = = = = Hi Tim,=C2=A0 = = Let me research when Sumira is out of QB for the day and I will get back= to you ASAP. I probably posted a payment by accident that never settled = but I can't be sure until I get in. = =E2=80=8B = = =E2=80=8BKeep you posted. = = = Thanks,=C2=A0 = = Vashon Palloo = = = = = = On Tue, 7 Nov at 9:59 AM , Timothy Thomas wrote: = @Vashon Palloo=C2=A0looks like we've taken a double payment again, as we = have a negative balance. How does this keep happening? = = = = On Tue, Nov 7, 2023 at 9:56=E2=80=AFAM Sumira Suthesan wrote: = = = = = Hi Tim, = = My apologies, the amount was until October 25. = = Please see attached statement from January 1- November 7, 2023 = = = Thanks,=C2=A0 = = Sumira Suthesan = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = = = = = = = = -- = = Vashon Palloo = = Senior Accounts Receivable Specialist = = vashon.palloo@thekey.com = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_654baca4e5c5d_1dc2b134ba64468494290b6 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 I think we should wait until month end close is over so = we can know for sure what's on the account belongs there and can give the= m an accurate statement of their account. Thanks,=C2=A0 Vashon Palloo On Wed, 8 Nov at 10:19 AM , Timothy Thomas &= lt;tt@the