Hi Elizabeth, I just completed the changes required, and tested sending an e-mail to etransfer@thekey.com. It spawned a ticket in the Payment Application queue as requested, and I believe is now working as expected. Previous e-mails to etransfer@thekey.com are still available in the groups.google.com interface under etransfergroup@thekey.com. Currently the only member is Tim Thomas, but I can add any others to view the messages in that Group. Please let me know who would need access. Thank you, Aaron Worob Network/Systems Administrator aaron.worob@thekey.com
On
Thu, 16 May at 6:25 AM
, Aaron Worob <itsupport@thekey.com> wrote:
Hi Elizabeth,
I'm not sure what you mean by firewall blocking, but any e-mail sent to etransfer@thekey.com is currently being delivered to the e-mail Group. I will need to rename the e-mail group to apply that e-mail address to the Freshdesk queue, and have not had a chance to do so yet.
Thank you,
Aaron Worob
Network/Systems Administrator
aaron.worob@thekey.com
On
Thu, 16 May at 5:55 AM
, TheKey Support <itsupport@thekey.com> wrote:
Aaron is this something you can help us identify? It doesn’t look like these have been routed to FD tickets yet, so not sure where to look in gmail to determine if our firewall is blocking them, and I don’t see a folder in gmail where I can access the email inbox.
From: Timothy Thomas <tt@thekey.com> Sent: Tuesday, May 14, 2024 9:49 AM To: eclark@thekey.com Cc: Aaron Worob <itsupport@thekey.com>; lisa.barker@thekey.com; laszlo.kovacs@thekey.com Subject: Re: Fresh Desk Queue modification of New Email Account - [#794616]
It doesn't look like the bank verification emails are making their way into the group conversation page. Is there a spam folder or somewhere else these could be ending up?
On Tue, May 14, 2024 at 11:18 AM Timothy Thomas <tt@thekey.com> wrote:
I also had to resend the current etransfer email used in Vancouver - corosa@homecareassistance.com - please authorize that as well.
Thanks
On Tue, May 14, 2024 at 11:14 AM Timothy Thomas <tt@thekey.com> wrote:
I just resent it.
On Tue, May 14, 2024 at 11:02 AM <eclark@thekey.com> wrote:
I don’t see it there.
From: Timothy Thomas <tt@thekey.com> Sent: Tuesday, May 14, 2024 7:58 AM To: eclark@thekey.com Cc: Aaron Worob <itsupport@thekey.com>; lisa.barker@thekey.com; laszlo.kovacs@thekey.com Subject: Re: Fresh Desk Queue modification of New Email Account - [#794616]
There should be a verification email from BMO to link the account to our bank.
On Tue, May 14, 2024 at 10:49 AM <eclark@thekey.com> wrote:
We do not need a distribution list, just tickets created in FD.
Tim- Tell me what email you’re looking for and I can go in and forward it to you, or click a “verify” link if need be.
From: Aaron Worob <itsupport@thekey.com> Sent: Tuesday, May 14, 2024 7:10 AM To: eclark@thekey.com Cc: lisa.barker@thekey.com; laszlo.kovacs@thekey.com; tt@thekey.com Subject: Re: Fresh Desk Queue modification of New Email Account - [#794616]
Hi Everyone,
I've been working on this modification to FreshDesk, and I'm running into some trouble with keeping the etransfer Google Group while also delivering those messages to the Payment Application Support Group in Freshdesk. If the e-mails received are spawning tickets in FreshDesk, is the e-mail group still necessary?
Thank you,
Aaron Worob
Network/Systems Administrator
aaron.worob@thekey.com
On Fri, 10 May at 5:46 AM , Subham Banerjee <itsupport@thekey.com> wrote:
Hi All,
Good Morning!
I created this ticket and sending this ticket to our next level team to fulfill the fresh desk queue modification.
Warm Regards,
Subham Banerjee
Service Desk Engineer
Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
TheKey.com
794616:611100
--
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com
(514) 591-9387
TheKey.ca
--
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com
(514) 591-9387
TheKey.ca
--
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com
(514) 591-9387
TheKey.ca
--
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com
(514) 591-9387
TheKey.ca