Re: Existing Clients - Incident Process

Hi Cheryl ,

Would you mind taking a look at this escalation process? Tim has approved but would like you opinion as well.


Thanks,
Amanda

From: Timothy Thomas <tt@thekey.com>
Date: Wednesday, September 11, 2024 at 9:39 AM
To: Amanda Mansfield <amansfield@joinlifeguard.com>
Cc: Kara Sehl <ksehl@joinlifeguard.com>, Joey Taylor <joey.taylor@thekey.com>, Steven Ferguson <sferguson@joinlifeguard.com>
Subject: Re: Existing Clients - Incident Process
Thanks Amanda. Looks good.

This is only relevant for Montreal. We would need to update the 24/7 on- call line for each market. Please connect with the GMs to get their numbers.

Could you please have Cheryl review this as well. Thanks!

On Wed, Sep 11, 2024 at 9:21 AM Amanda Mansfield <amansfield@joinlifeguard.com<mailto:amansfield@joinlifeguard.com>> wrote:
Sorry about that.

I have attached here.

Thanks,

Amanda Mansfield
Sales Executive
Cell: 418-558-0769
Toll-free: (888) 667-1224
amansfield@joinlifeguard.com<mailto:amansfield@joinlifeguard.com>
Schedule a meeting<https://meetings.hubspot.com/amansfield?uuid=05ae35a1-7b39-4a83-8188-45b1ad2f9f69>
[A blue and white logo    Description automatically generated]<https://joinlifeguard.com/>
________________________________
From: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Sent: Wednesday, September 11, 2024 9:19 AM
To: Amanda Mansfield <amansfield@joinlifeguard.com<mailto:amansfield@joinlifeguard.com>>
Cc: Kara Sehl <ksehl@joinlifeguard.com<mailto:ksehl@joinlifeguard.com>>; Joey Taylor <joey.taylor@thekey.com<mailto:joey.taylor@thekey.com>>; Steven Ferguson <sferguson@joinlifeguard.com<mailto:sferguson@joinlifeguard.com>>
Subject: Re: Existing Clients - Incident Process

GM!

Nothing attached.

On Wed, Sep 11, 2024 at 9:08 AM Amanda Mansfield <amansfield@joinlifeguard.com<mailto:amansfield@joinlifeguard.com>> wrote:
Hi Tim,

Joey said that since this is now Canada wide, we should get your approval for the escalation process.

Installation with the first client was completed yesterday, it will be important we set a process as soon as possible.

Kara has attached the documented process below. Could you kindly confirm if this is okay?  If you have any questions or would like to review, we can book a quick call with Kara.


Thanks,

Amanda Mansfield
Sales Executive
Cell: 418-558-0769
Toll-free: (888) 667-1224
amansfield@joinlifeguard.com<mailto:amansfield@joinlifeguard.com>
Schedule a meeting<https://meetings.hubspot.com/amansfield?uuid=05ae35a1-7b39-4a83-8188-45b1ad2f9f69>
[A blue and white logo    Description automatically generated]<https://joinlifeguard.com/>
________________________________
From: Kara Sehl <ksehl@joinlifeguard.com<mailto:ksehl@joinlifeguard.com>>
Sent: Friday, September 6, 2024 4:31 PM
To: Joey Taylor <joey.taylor@thekey.com<mailto:joey.taylor@thekey.com>>
Cc: Amanda Mansfield <amansfield@joinlifeguard.com<mailto:amansfield@joinlifeguard.com>>; Steven Ferguson <sferguson@joinlifeguard.com<mailto:sferguson@joinlifeguard.com>>
Subject: Existing Clients - Incident Process


Hi Joey,



Happy Friday!



I’ve attached the escalation process we touched base on together for your final review before sharing it with your 24/7 line on-call agent and weekend coverage agent.



Let me know if you have any questions or would like me to walk you through it.



Thank you,



Kara Sehl

Director of Customer Success

Cell: 418-558-1440

Toll-free: (888) 667-1224

ksehl@joinlifeguard.com<mailto:ksehl@joinlifeguard.com>

Schedule a meeting<https://meetings.hubspot.com/kara-sehl/primary-meeting-one-on-one>

[A blue and white logo    Description automatically generated]<https://joinlifeguard.com/>