----==_mimepart_65f1d38ee1841_1dd3fd21b2361bc290678b3 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Great got it. Can I ask what rate is missing?=C2=A0 = = On Wed, 13 Mar at 12:02 PM , Timothy Thomas wrote: Hi=C2=A0Roxana, = See attached. = = = = On Wed, Mar 13, 2024 at 12:00=E2=80=AFPM Roxana Cruz wrote: = = = = = Hi=C2=A0Timothy,=C2=A0 = = I did not receive a file - can you resend it.=C2=A0 = = = = = Thanks,=C2=A0 = = = = = = = = On Wed, 13 Mar at 9:11 AM , Timothy Thomas wrote: Good morning=C2=A0Clearcare Support, = Please look into Shawntel's question / concern below. = = Thank you = Tim = = = On Tue, Mar 12, 2024 at 8:25=E2=80=AFPM Chuck Terlesky wrote: = = = Thanks, I'll look into it tomorrow.. Good catch! = = = = On Tue, Mar 12, 2024 at 6:24=E2=80=AFPM Shawntel Sousa wrote: = = = = Hi Both,=C2=A0 = = I noticed today that Chaeka sent me some clients and the rates were inco= rrect, needing me to review the rates.=C2=A0 = = When looking into some of the files I noticed that the rate has disappea= red from the clients file.=C2=A0 = = I have attached an example below for you to see.=C2=A0 = = = Thank you, = Shawntel Sousa, LPN = Client Success Manager = = Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 = TheKey.ca = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_65f1d38ee1841_1dd3fd21b2361bc290678b3 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Great got it. Can I ask what rate is missing?=C2=A0 On Wed, 13 Mar at 12:02 PM , Timothy Thomas &= lt;tt@thekey.com> wrote: Hi=C2=A0Roxana, See attached. On Wed, Mar 13, 2024 at 12:00=E2=80=AFPM Roxana Cruz < clearc= aresupport@homecareassistance.com > wrote: Hi=C2=A0Timothy,=C2=A0 I did not receive a file - can you resend it.=C2=A0 Thanks,=C2=A0 On Wed, 13 Mar at 9:11 AM , Timothy Thomas < tt@thekey.com >= ; wrote: Good morning=C2=A0Clearcare = Support, Please look into Shawntel's question / concern below. <div