This is a multipart message in MIME format. ------=_NextPart_000_0106_01DA5501.374CA8B0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0107_01DA5501.374CCFC0" ------=_NextPart_001_0107_01DA5501.374CCFC0 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Hi Jack, I am writing to you today to express my utmost disappointment with the services received from Uber, or shall I say lack thereof. Not only is the root cause for the account suspension ultimately found at Uber Canada due to payments made by TheKey not being applied to our account, but we are also now in day 3 of said suspension without any visible sense of urgency on your part to get service restored. I have sent you documentation proving payments made and the suspension should have been lifted 2 days ago based on these facts. I have been unable to connect with your support team over the phone as my phone number is not linked to the account and your system will not allow me to add one. Additionally, I need to add a new email address for invoices as we are now live in Coupa. Your system will not allow me to do so. I understand that Uber Canada holds a monopoly in their respective area, but I want you to remind you that traditional, local transportation services like taxi cabs are still available. Replacing Uber services in the US with Lyft services would come down to a mere administrative task on my end. I'm unsure if our annual order volume of well over $500,000 is too little to expect basic customer support from a dedicated account representative. My expectation is that this issue will get resolved by EOD TODAY, and that future instances are going to be prevented from happening by performing formal corrective actions / preventive actions, aka as CAPA. I need to be informed of the steps that were taken and the results you have achieved. I look forward to receiving your feedback in a timely fashion. I would prefer to discuss the issues at hand in a meeting. Please provide availability. Sincerely, Andreas Kozak Procurement (631) 400-4409 https://thekey.com/ ------=_NextPart_001_0107_01DA5501.374CCFC0 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable v\:* = {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Hi Jack, I am writing = to you today to express my utmost disappointment with the services = received from Uber, or shall I say lack thereof. Not only is the = root cause for the account suspension ultimately found at Uber Canada = due to payments made by TheKey not being applied to our account, but we = are also now in day 3 of said suspension without any visible sense of = urgency on your part to get service restored. I have sent you = documentation proving payments made and the suspension should have been = lifted 2 days ago based on these facts. I have been unable to = connect with your support t