--000000000000a7c22d05d9f6ec45 Content-Type: text/plain; charset="UTF-8" That all makes total sense - thank you for the quick response. I have to report back to the board and Tad on deal performance, so this kind of color is super important. I know our own internal team took over the website and whatnot at closing and we had errors shortly after that. I assume there must have been something missed in that transition. I'll regroup with Alexa and the corporate marketing team to ensure they've fixed this issue moving forward. Unfortunately, we had a very similar situation occur in Palm Beach and Naples, Florida when transitioning to Alexa and team from SABA. Thanks for flagging it. On Fri, Mar 11, 2022 at 11:03 AM Timothy Thomas wrote: > Hi Kirk, > > Thanks for reaching out. These two markets are top of mind right now. > > For Vancouver, in January they began paying the Loving Home Care > caregivers OT as per provincial labour laws. Something that LHC was not > doing in the past. They only started recouping the OT from clients in > February when they implemented price increases. Caregiver wages averaged > 56% for 2021. The Jan 1 stat holiday would have also increased caregiver > wages for the month as well. So January is not a great sample. This should > look better in February given no stat, price increases and billed OT. > Regarding the team wages, quarterly bonuses were issued in Jan which could > be throwing you off. They haven't added any new employees since the > acquisition. > > In Calgary we have a few problems. Firstly, we identified major issues > with their website that have likely been there since prior to coming over > to corporate. It seems SABA really dropped the ball. Webforms and certain > intake calls haven't been coming through. I suppose no one audited the > site, which is something I would recommend your dev team do when acquiring > a company. All to say, the lead flow in Calgary has been awful. We're > taking steps to address this asap. As for team wages, Chuck had to hire an > RN to replace his wife Joan who left the company. An RN is required in his > province. That being said, unless we can turn this around quickly we will > have to trim some fat. > > Let me know if you have any follow ups. > Best, > Tim > > > On Fri, Mar 11, 2022 at 12:40 PM Kirk Hayes wrote: > >> Tim, >> >> I know we have not worked together much to date, but hoping to do so more >> in the future. I reviewed the January P&Ls for Calgary and Vancouver and a >> few things stood out that I wanted to run by you. >> >> Vancouver -- revenue is obviously down and driving a significant miss on >> the EBITDA for the business. However, I also noticed that regular caregiver >> wages were running roughly 61% of revenue, which is much higher than I'd >> expect. Is there any reason you can think of for this? OT wages are in a >> different line item, but accounting could be screwing it up potentially. >> Also, the team wages are higher than we had in the Loving Home Care