--000000000000a4ab5b0639aa4858 Content-Type: multipart/alternative; boundary="000000000000a4ab590639aa4857" --000000000000a4ab590639aa4857 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Absolutely. This is surprising and super disappointing. Chris and I connected on this earlier today. I will provide the feedback to Desiree so she understands this is unacceptable. Thanks and so sorry this is the experience you had with our team. Best, Cristal On Fri, Jul 11, 2025 at 9:40=E2=80=AFAM Timothy Thomas wrot= e: > Hi Cristal, > > I submitted a webform under a fake email account to see how it would be > handled. Desiree was quick to answer initially however I responded asking > for pricing. It's been nearly 24 hours without a response. We need to be > far more responsive than this with webleads if we're to win the business. > > Please review with Desiree. > Thanks > Tim > > ---------- Forwarded message --------- > From: Jessie Daniel > Date: Thu, Jul 10, 2025 at 8:50=E2=80=AFPM > Subject: Fwd: Follow-Up on Your Home Care Inquiry > To: tt@thekey.com > > > > > ---------- Forwarded message --------- > From: Jessie Daniel > Date: Thu, Jul 10, 2025 at 10:19=E2=80=AFAM > Subject: Re: Follow-Up on Your Home Care Inquiry > To: Desiree A. > > > Hi Desiree, > > We're looking for a caregiver for a few visits a week for my mom. She > lives in North York. We're thinking maybe half days to help with breakfas= t > and her day to day needs. > > What would that cost on a weekly basis? > Thanks > > On Wed, Jul 9, 2025 at 3:12=E2=80=AFPM Desiree A. > wrote: > >> Good afternoon Jessie, >> >> Thank you for reaching out to us regarding home care services for your >> mother. >> >> Is there a good time to connect over the phone to better understand your >> mother's care needs, so I can guide you on how we can support you and mo= m. >> >> Please feel free to reply to this email or let us know a convenient time >> and number to reach you. >> >> We look forward to hearing from you! >> >> >> >> Kind regards, >> >> >> *Desiree Aranjo* >> >> Regional Intake Manager >> >> O. 647-370-7374 >> >> >> TheKey.ca >> >> >> [image: TheKey] >> >> >> --=20 Sincerely, Cristal Munoz Inside Sales Manager cmunoz@thekey.com TheKey.com --000000000000a4ab590639aa4857 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Absolutely. This is surprising and super disap= pointing. Chris and I connected on this earlier today. I will provide the f= eedback=C2=A0to Desiree so she understands this is unacceptable. Thanks and= so sorry this is the experience you had with=C2=A0our team. = Best, Cristal On Fri, Jul 11, 2025= at 9:40=E2=80=AFAM Timothy Thomas < tt@= thekey.com > wrote: Hi Cristal, I submitted a we= bform under a fake email account to see how it would be handled. Desiree wa= s quick to answer initially however I responded asking for pricing. It'= s been nearly 24 hours without a response. We need to be f