RE: Canada AR Meeting 11/8/2024 Minutes

VCH is not one of the two clients I mentioned, please review the email below.

 

 

From: Sharon Speirs <sspeirs@thekey.com> 
Sent: Wednesday, November 13, 2024 1:56 PM
To: eclark@thekey.com
Cc: William Schmiedeknecht <william.schmiedeknecht@thekey.com>; Timon Page <timon.page@thekey.com>; Joey Taylor <joey.taylor@thekey.com>; Michelle Hudgins <michelle.hudgins@thekey.com>; Timothy Thomas <tt@thekey.com>; Lito Delapena <lito.delapena@thekey.com>; Ilona Ivey <ilona.ivey@thekey.com>; Laszlo Kovacs <laszlo.kovacs@thekey.com>
Subject: Re: Canada AR Meeting 11/8/2024 Minutes

 

VCH is not an issue - the amounts owing are taxes which we are not suppose to be charging them for.

The terms are set by a contract and if we have any issues they get resolved.

Sharon 




 

Sharon, Speirs

 

General Manager

Vancouver, BC

Office: 778.279.3634

sspeirs@thekey.com <mailto:sspeirs@thekey.com> 

 

 <https://thekey.ca/> TheKey.ca  

 



 

 

 

 

 

 

On Wed, Nov 13, 2024 at 1:32 PM <eclark@thekey.com <mailto:eclark@thekey.com> > wrote:

Hello Team-

 

The clients below have a history of not paying/keeping up with their balance, are aware of being behind, and going on vacations before paying TheKey for services we’ve already provided. I cannot rationalize why we’re going to continue providing services to clients with these patterns. I would propose we get them on autopay w/30-day terms, or we start adding interest to their invoices when they become past due. 

 

How have we progressed since last week and what are their balances? 

 

*	Robert Gowans - Payments are declining weekly, client is not answering calls or responding to emails. Local office has not had luck with the customer either. Client pays but is never up to date. Local office has threatened previously to end services and customer paid balance. Timon Page to speak to the client. 
*	Tanzil-Ur-Rehman Muahmmad - Client is only depositing so much money to pay her balances, but is not depositing enough to keep up with her balance. Client had just gone on vacation as per Timon Page, client is expected to pay on Monday 11/11/2024. Timon Page to speak to the client directly. 

 

 

 

Kind regards-

 

Elizabeth Clark 

Director

CI & Transformation

Finance Onboarding & Experience

Collections

Billing Help Desk

 

TheKey

Office|Cell : 619-822-4855

 <mailto:eclark@thekey.com> eclark@thekey.com 

 

 <https://www.thekey.com/> TheKey.com

 

 <https://homecareassistance.com/> 

 

	

 

 

 

 

 

From: William Schmiedeknecht <william.schmiedeknecht@thekey.com <mailto:william.schmiedeknecht@thekey.com> > 
Sent: Friday, November 8, 2024 10:23 AM
To: Elizabeth Clark <eclark@thekey.com <mailto:eclark@thekey.com> >; Timon Page <timon.page@thekey.com <mailto:timon.page@thekey.com> >; Joey Taylor <joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> >; Michelle Hudgins <michelle.hudgins@thekey.com <mailto:michelle.hudgins@thekey.com> >; Sharon Speirs <sspeirs@thekey.com <mailto:sspeirs@thekey.com> >; Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> >; Lito Delapena <lito.delapena@thekey.com <mailto:lito.delapena@thekey.com> >; Ilona Ivey <ilona.ivey@thekey.com <mailto:ilona.ivey@thekey.com> >
Subject: Canada AR Meeting 11/8/2024 Minutes

 

Hello Team, 

 

Here are the notes from the meeting: 

 

*	Robert Gowans - Payments are declining weekly, client is not answering calls or responding to emails. Local office has not had luck with the customer either. Client pays but is never up to date. Local office has threatened previously to end services and customer paid balance. Timon Page to speak to the client. 
*	Tanzil-Ur-Rehman Muahmmad - Client is only depositing so much money to pay her balances, but is not depositing enough to keep up with her balance. Client had just gone on vacation as per Timon Page, client is expected to pay on Monday 11/11/2024. Timon Page to speak to the client directly. 
*	Manoir Outremont Residence - We are awaiting a payment from the facility but have still not received it. Michelle Spoke with Gina from the facility but Gina is on vacation until 11/25/2024. Michelle to follow up when she returns. Michelle left a message with the receptionist to see if we could get an alternative contact before then. Joey Taylor to assist when Gina returns. 
*	Vancouver Coastal Health - Sharon Speirs has not been able to speak with Nazrine, but has resubmitted invoices to the facility. Just awaiting facility to process invoices. 
*	CDHC - Michelle has been following up with the top 10, stating she has been working through it pretty smoothly. A CDHC representative has stated Michelle can go onto the portal to check on individual accounts. Payments expected shortly. 

 

Sharon Speirs had a question about removing the tax flag on all of the Vancouver Coastal Health accounts, since they are a Government entity. Sharon wanted to make sure she didn't cause an issue when switching off the tax. Lito and Wil to connect with Kristy to do an audit and see if there was an impact. FD Ticket# 918132. 

 

Thank you, 

 

-- 

William Schmiedeknecht

 


Team Lead - Customer Contact & Collections


Email:  <mailto:William.Schmiedeknecht@thekey.com> William.Schmiedeknecht@thekey.com


(972) 525-0812 | ext 100006

	

 <https://www.thekey.com/> TheKey.com


 <https://homecareassistance.com/>