RE: Confirmation of Reserve Balance on Your Account

Historically Michelle B has asked us not to charge them those fees and said they cannot pay via card as a result. 

 

From: Laszlo Kovacs <laszlo.kovacs@thekey.com> 
Sent: Tuesday, June 18, 2024 8:57 AM
To: Timothy Thomas <tt@thekey.com>
Cc: Elizabeth Clark <eclark@thekey.com>; Lisa Barker <lisa.barker@thekey.com>; Kate Goodrich <kate.goodrich@thekey.com>
Subject: RE: Confirmation of Reserve Balance on Your Account

 

Thanks Tim.

 

Liz/Lisa – Are we assessing a CC processing fee on these customers? If not, perhaps we should (provided it’s legally permitted). We’ll see how much those CC points are worth to them… 

 

From: Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> > 
Sent: Tuesday, June 18, 2024 10:52 AM
To: Laszlo Kovacs <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >
Cc: eclark@thekey.com <mailto:eclark@thekey.com> ; Lisa Barker <lisa.barker@thekey.com <mailto:lisa.barker@thekey.com> >; Kate Goodrich <kate.goodrich@thekey.com <mailto:kate.goodrich@thekey.com> >
Subject: Re: Confirmation of Reserve Balance on Your Account

 

Depends on the amounts. Typically Etransfers have a daily limit of 10k. Could be cumbersome.

 

I suspect they also like their CC points. I sure did when I was a franchisee.

 

On Tue, Jun 18, 2024 at 11:47 AM Laszlo Kovacs <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> > wrote:

I’d think option 2, eTransfer, would be optimal. 

 

Tim – Any thoughts here?

 

From: eclark@thekey.com <mailto:eclark@thekey.com>  <eclark@thekey.com <mailto:eclark@thekey.com> > 
Sent: Tuesday, June 18, 2024 9:54 AM
To: 'Laszlo Kovacs' <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >; 'Timothy Thomas' <tt@thekey.com <mailto:tt@thekey.com> >; 'Lisa Barker' <lisa.barker@thekey.com <mailto:lisa.barker@thekey.com> >
Cc: 'Kate Goodrich' <kate.goodrich@thekey.com <mailto:kate.goodrich@thekey.com> >
Subject: RE: Confirmation of Reserve Balance on Your Account

 

To fully automate the process and reduce overhead managing this, we would move them into Versapay and require they pay PAD. 2nd option would be eTransfer to the bank, and then 3rd would be the below. The option below is unlike all other processing for the most part and with variety comes potential for error, but I am unfamiliar with what Kartik has presented below.

 

From: Laszlo Kovacs <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> > 
Sent: Tuesday, June 18, 2024 7:48 AM
To: eclark@thekey.com <mailto:eclark@thekey.com> ; Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> >; Lisa Barker <lisa.barker@thekey.com <mailto:lisa.barker@thekey.com> >
Cc: Kate Goodrich <kate.goodrich@thekey.com <mailto:kate.goodrich@thekey.com> >
Subject: FW: Confirmation of Reserve Balance on Your Account

 

GM Team,

 

Can anyone please remind me of our thoughts on migrating CAD Franchise away from Accept/Pay Global and into Chase Paymentech?

 

Thanks,

 

From: Laszlo Kovacs <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> > 
Sent: Tuesday, June 18, 2024 9:47 AM
To: 'Kartik Sheth' <kartik.sheth@thekey.com <mailto:kartik.sheth@thekey.com> >; Treasury Team <treasury@thekey.com <mailto:treasury@thekey.com> >
Subject: RE: Confirmation of Reserve Balance on Your Account

 

Kartik,

 

This draft is authorized. Please proceed.

 

Thanks,

 

From: Kartik Sheth <kartik.sheth@thekey.com <mailto:kartik.sheth@thekey.com> > 
Sent: Monday, June 17, 2024 4:51 PM
To: treasury@thekey.com <mailto:treasury@thekey.com> 
Subject: Fwd: Confirmation of Reserve Balance on Your Account

 

Hello Treasury team 

 

Accept/Pay Global is third payment payment processor company for the Canada Franchise royalty fees 

 

As per their below e-mail, total $2,699.95 CAD was withdrawn from our account 

 

Is this is is something authorized by TheKey and if yes, then let me know and I will confirm with Accept/Pay Global 

 

Let me know if you have any questions 

 

Thank you 

---------- Forwarded message ---------
From: Ivy Chao <ivy.chao@acceptpayglobal.com <mailto:ivy.chao@acceptpayglobal.com> >
Date: Mon, Jun 17, 2024 at 12:01 PM
Subject: Re: Confirmation of Reserve Balance on Your Account
To: Kartik Sheth <kartik.sheth@thekey.com <mailto:kartik.sheth@thekey.com> >
Cc: finance@acceptpayglobal.com <mailto:finance@acceptpayglobal.com>  <finance@acceptpayglobal.com <mailto:finance@acceptpayglobal.com> >

 

Hi Kartik,

 

Please see the attached settlement report that was initially sent to you July 16th 2010:   <https://acceptpayglobal-my.sharepoint.com/:x:/p/ivy_chao/ER9mU0cqGTpKgMQ5N5UDRFIBiQfhrNXwimq11pJfhqsjnQ> Home Care Assistance_196_1107 AM.xls

 

The total amount of $2,699.95 would have been what was withdrawn from your account.

 

Regards,

Ivy Chao | Accept/Pay Global

Account Manager

+1.800.424.8551

EFT Canada is now  <http://www.acceptpayglobal.com/> Accept/Pay Global

 

Error! Filename not specified.

 

For your protection, do not send confidential or personal information (e.g. your date of birth, account numbers, etc.) via email.

If your request is urgent or requires disclosure of confidential or personal information, please call us at 1-800-424-8551.

 

  _____  

From: Kartik Sheth <kartik.sheth@thekey.com <mailto:kartik.sheth@thekey.com> >
Sent: Monday, June 17, 2024 1:15 PM
To: Ivy Chao <ivy.chao@acceptpayglobal.com <mailto:ivy.chao@acceptpayglobal.com> >
Cc: finance@acceptpayglobal.com <mailto:finance@acceptpayglobal.com>  <finance@acceptpayglobal.com <mailto:finance@acceptpayglobal.com> >
Subject: Re: Confirmation of Reserve Balance on Your Account 

 

Hi Ivy  

 

Is there any report I can run from Accept/Pay Global to verify details with our records? 

 

Thank you - 

 

On Mon, Jun 17, 2024 at 10:01 AM Ivy Chao <ivy.chao@acceptpayglobal.com <mailto:ivy.chao@acceptpayglobal.com> > wrote:

Hello Kartik,

 

Did you have a chance to review your records and confirm the following email regarding the reserves for your account.  


If you can send a response at your earliest convenience, it would be greatly appreciated, as this matter is quite urgent.

 

Many Thanks,

Ivy Chao | Accept/Pay Global

Account Manager

+1.800.424.8551

EFT Canada is now  <http://www.acceptpayglobal.com/> Accept/Pay Global

 



 

For your protection, do not send confidential or personal information (e.g. your date of birth, account numbers, etc.) via email.

If your request is urgent or requires disclosure of confidential or personal information, please call us at 1-800-424-8551.

 

 

  _____  

From: Ivy Chao
Sent: Friday, June 14, 2024 10:53 AM
To: kartik.sheth@thekey.com <mailto:kartik.sheth@thekey.com>  <kartik.sheth@thekey.com <mailto:kartik.sheth@thekey.com> >
Cc: finance@acceptpayglobal.com <mailto:finance@acceptpayglobal.com>  <finance@acceptpayglobal.com <mailto:finance@acceptpayglobal.com> >
Subject: Confirmation of Reserve Balance on Your Account 

 

Dear Kartik,

 

I hope this email finds you well.

 

According to our records, the current reserve balance on your account is $2,500.00. Please review this information at your earliest convenience and confirm its accuracy by replying to this email. Your acknowledgment will serve as confirmation for our auditors.

 

If you have any questions or require further clarification regarding your reserve balance or any other matter related to your account, please do not hesitate to contact me directly at 647-594-8524 / 1-800-424-8551 (ext. 103).

 

Thank you for your prompt attention to this matter.

 

Best regards,

Ivy Chao | Accept/Pay Global

Account Manager

+1.800.424.8551

EFT Canada is now  <http://www.acceptpayglobal.com/> Accept/Pay Global

 



 

For your protection, do not send confidential or personal information (e.g. your date of birth, account numbers, etc.) via email.

If your request is urgent or requires disclosure of confidential or personal information, please call us at 1-800-424-8551.

 




 

-- 


Tim Thomas


Head of Canada Division


Please note my email has changed:


 <mailto:tt@thekey.com> tt@TheKey.com


(514) 591-9387

	

 <https://www.thekey.ca/> TheKey.ca


 <https://www.thekey.com/>