--0000000000000ace3a05f5ff0b41 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Tim, Here is the latest update from Canada Life from late yesterday - "We=E2=80= =99re currently experiencing higher than normal requests for user ID=E2=80=99s, t= herefore we are slightly delayed. I did submit the request on the 21st, it should be sent out next week." I've asked our Canada Life contact if they are able to manually process updates on our behalf given the extended delay. I follow up once they respond. Thanks for your patience and understanding in this matter that is beyond our control. Terence Barfield, CEBS (Compliant) Senior Manager Benefits On Thu, Mar 2, 2023 at 12:23=E2=80=AFPM Timothy Thomas wrot= e: > Hi Terence, > > Any updates on Winnipeg Canada life access? > > ---------- Forwarded message --------- > From: Dennis Fancy > Date: Thu, Mar 2, 2023 at 11:54=E2=80=AFAM > Subject: Re: Winnipeg Feb/23 statements > To: Hua Wu > Cc: Timothy Thomas > > > Hi Hua, > > Yes, I will help with the QB subscription. Canada Life is our > caregiver benefits. I believe that Lindsey is the one with access. > > Just let me know what I need to do. > > Dennis Fancy, BSP > Care Solutions Manager > *Please note my email has changed:* > dfancy@thekey.com > TheKey.com > [image: TheKey] > > > On Thu, Mar 2, 2023 at 10:28=E2=80=AFAM Hua Wu wrote: > >> There's two things I need to follow up on. >> 1. change monthly QB subscription to the PSAH credit card. @Dennis Fancy >> I'll need your help with that. >> 2. Canada Life insurance - This is the Winnipeg CG health insurance. I >> have not been receiving any statements. Is Lindsey still the only one wh= o >> has access to that? >> >> Thanks. >> >> *Hua Wu CA, CPA* >> Accounting Manager - Canada >> (403) 369-8848 >> hua.wu@thekey.com >> TheKey.com >> [image: TheKey] >> >> >> On Thu, Mar 2, 2023 at 9:25=E2=80=AFAM Timothy Thomas wr= ote: >> >>> Hua do we still need Lindsey to provide something? >>> >>> On Thu, Mar 2, 2023 at 11:02=E2=80=AFAM Hua Wu wrot= e: >>> >>>> Thanks Dennis! >>>> >>>> *Hua Wu CA, CPA* >>>> Accounting Manager - Canada >>>> (403) 369-8848 >>>> hua.wu@thekey.com >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Thu, Mar 2, 2023 at 8:57=E2=80=AFAM Dennis Fancy wrote: >>>> >>>>> Hi Hua, >>>>> >>>>> Please see attached. I am unable to access the PSaH account because I >>>>> do not have the physical card. When I called them they could not help= me >>>>> because I am not an authorized user. I presume it is Lindsey, but I a= m not >>>>> sure. She is on a work trip in an isolated mining town with limited >>>>> connectivity. Hopefully she is willing to help when she returns. >>>>> >>>>> Take care, >>>>> >>>>> Dennis Fancy, BSP >>>>> Care Solutions Manager >>>>> *Please note my email has changed:* >>>>> dfancy@thekey.com >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> On Thu, Mar 2, 2023 at 9:04=E2=80=AFAM Hua Wu wro= te: >>>>> >>>>>> Good morning Dennis