Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA Licence Application - Request for Additional Information

Hi Michael and Seth

The attached TCV letter that Tim gave me shows that we still owe a balance
of 17K which means we are not compliant since we owe money.   We need the
balance paid off *ASAP*.

Thanks

On Mon, Jan 19, 2026 at 12:22 PM Timothy Thomas <tt@thekey.com> wrote:

> Thank you for your help.
>
> On Mon, Jan 19, 2026 at 2:15 PM Dylan Hodson <dylan.hodson@thekey.com>
> wrote:
>
>> Hi Tim,
>>
>> I have escalated it to both the VP of our relationship team as well as
>> the individual responsible for all of our Letters of Credit.
>>
>> I agree that this is taking much longer than it should. The delay is
>> attributable to this being a new entity that had to by identified by the
>> bank, having to establish new signer authorities with the bank for that
>> entity, and this occurring over several holidays where the bank has been
>> closed or in a "blackout" period where things slow down substantially.
>>
>> I will continue to escalate with calls and emails to get this completed
>> and as soon as I have the letter we will send it over.
>>
>> Thank you,
>> Dylan
>>
>> On Mon, Jan 19, 2026 at 10:56 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Hi Dylan,
>>>
>>> We're at the point of potentially losing our permit. Given our size, I
>>> imagine we are a decent client of JPM. Are you able to escalate this
>>> request? It's been 2 months now and it's no longer acceptable for us to
>>> wait.
>>>
>>> Thanks
>>> Tim
>>>
>>> On Mon, Jan 19, 2026 at 1:31 PM Dylan Hodson <dylan.hodson@thekey.com>
>>> wrote:
>>>
>>>> Hi Sean,
>>>>
>>>> Yes, I've still been asking the bank for updates nearly every day. The
>>>> last update I had was on Thursday of last week but I followed up with them
>>>> this morning and am requesting it ASAP.
>>>>
>>>> Thank you,
>>>> Dylan
>>>>
>>>> On Mon, Jan 19, 2026 at 9:18 AM Sean Cygan <scygan@thekey.com> wrote:
>>>>
>>>>> Hi Dylan,
>>>>>
>>>>> Has the bank sent you the letter yet?   If not, can you push them to
>>>>> have it done ASAP?
>>>>>
>>>>> Sean
>>>>>
>>>>> On Fri, Jan 9, 2026 at 12:44 PM Dylan Hodson <dylan.hodson@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hello,
>>>>>>
>>>>>> The bank reached out for an additional request as well as a second
>>>>>> form of ID for a signer, both of which have been provided.
>>>>>>
>>>>>> They are still indicating they are working as quickly as they can,
>>>>>> but that is the last update I have, as of this morning.
>>>>>>
>>>>>> Thank you,
>>>>>> Dylan
>>>>>>
>>>>>> *Dylan Hodson*
>>>>>>
>>>>>> Manager, Treasury | TheKey
>>>>>>
>>>>>> Mobile: 620.842.2991
>>>>>>
>>>>>> <http://www.thekey.com>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Jan 9, 2026 at 2:42 PM Sean Cygan <scygan@thekey.com> wrote:
>>>>>>
>>>>>>> Hi Dylan
>>>>>>>
>>>>>>> Did you have a chance to read the email??
>>>>>>>
>>>>>>> Sean
>>>>>>>
>>>>>>> On Fri, Jan 9, 2026 at 7:52 AM Sean Cygan <scygan@thekey.com> wrote:
>>>>>>>
>>>>>>>> Hi Dylan,
>>>>>>>>
>>>>>>>> We received the following email regarding the credit letter.
>>>>>>>>
>>>>>>>> Sean
>>>>>>>>
>>>>>>>> ---------- Forwarded message ---------
>>>>>>>> From: Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
>>>>>>>> Date: Fri, Jan 9, 2026 at 5:37 AM
>>>>>>>> Subject: Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA
>>>>>>>> Licence Application - Request for Additional Information
>>>>>>>> To: Sean Cygan <scygan@thekey.com>
>>>>>>>> Cc: compliance@thekey.com <compliance@thekey.com>, tt@thekey.com <
>>>>>>>> tt@thekey.com>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hello,
>>>>>>>>
>>>>>>>> I am writing for an update on your letter of credit.
>>>>>>>>
>>>>>>>> Thank you,
>>>>>>>>
>>>>>>>> *Katia Dragan*
>>>>>>>>
>>>>>>>> Bilingual Licensing Review Assessor |  Temporary Help Agency &
>>>>>>>> Recruiter Licensing Unit
>>>>>>>>
>>>>>>>> Ministry of Labour, Immigration, Training & Skills Development |
>>>>>>>> Ontario Public Service
>>>>>>>>
>>>>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>>>>
>>>>>>>> *Taking pride in strengthening Ontario, its places and its people*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Katia Dragan*
>>>>>>>>
>>>>>>>> Évaluatrice bilingue des demandes de permis  |  Permis d’agence de
>>>>>>>> placement et de recruteur
>>>>>>>>
>>>>>>>> Ministère du Travail, de l’Immigration, de la Formation et du
>>>>>>>> Développement des compétences |  Fonction publique de l’Ontario
>>>>>>>>
>>>>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Fiers de renforcer l'Ontario, ses lieux et sa population*
>>>>>>>>
>>>>>>>>
>>>>>>>> ------------------------------
>>>>>>>> *From:* Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
>>>>>>>> *Sent:* Thursday, December 18, 2025 9:47 AM
>>>>>>>> *To:* Sean Cygan <scygan@thekey.com>
>>>>>>>> *Cc:* compliance@thekey.com <compliance@thekey.com>; tt@thekey.com
>>>>>>>> <tt@thekey.com>
>>>>>>>> *Subject:* Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD
>>>>>>>> THA Licence Application - Request for Additional Information
>>>>>>>>
>>>>>>>> Hello Sean,
>>>>>>>>
>>>>>>>> Thank you for this update.
>>>>>>>>
>>>>>>>> I will reach out on January 9th for an update if I do not hear
>>>>>>>> from you before then.
>>>>>>>>
>>>>>>>> Warm regards,
>>>>>>>>
>>>>>>>> *Katia Dragan*
>>>>>>>>
>>>>>>>> Bilingual Licensing Review Assessor |  Temporary Help Agency &
>>>>>>>> Recruiter Licensing Unit
>>>>>>>>
>>>>>>>> Ministry of Labour, Immigration, Training & Skills Development |
>>>>>>>> Ontario Public Service
>>>>>>>>
>>>>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>>>>
>>>>>>>> *Taking pride in strengthening Ontario, its places and its people*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Katia Dragan*
>>>>>>>>
>>>>>>>> Évaluatrice bilingue des demandes de permis  |  Permis d’agence de
>>>>>>>> placement et de recruteur
>>>>>>>>
>>>>>>>> Ministère du Travail, de l’Immigration, de la Formation et du
>>>>>>>> Développement des compétences |  Fonction publique de l’Ontario
>>>>>>>>
>>>>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Fiers de renforcer l'Ontario, ses lieux et sa population*
>>>>>>>>
>>>>>>>>
>>>>>>>> ------------------------------
>>>>>>>> *From:* Sean Cygan <scygan@thekey.com>
>>>>>>>> *Sent:* Wednesday, December 17, 2025 5:50 PM
>>>>>>>> *To:* Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
>>>>>>>> *Cc:* compliance@thekey.com <compliance@thekey.com>; tt@thekey.com
>>>>>>>> <tt@thekey.com>
>>>>>>>> *Subject:* Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD
>>>>>>>> THA Licence Application - Request for Additional Information
>>>>>>>>
>>>>>>>>
>>>>>>>> *CAUTION -- EXTERNAL E-MAIL - Do not click links or open
>>>>>>>> attachments unless you recognize the sender.*
>>>>>>>>
>>>>>>>> Dear Ms. Dragan,
>>>>>>>>
>>>>>>>> I am writing to update you on the Know Your Customer (KYC) process
>>>>>>>> for Arya Healthy Living Inc.
>>>>>>>>
>>>>>>>> Our bank has indicated that the process is almost complete. Once we
>>>>>>>> receive the final confirmation letter, I will send it over to you as soon
>>>>>>>> as possible.  Will this delay in receiving the letter cause any issues with
>>>>>>>> our application?
>>>>>>>>
>>>>>>>> Thank you for your understanding. Please let me know if you have
>>>>>>>> any questions or concerns regarding the KYC process for Arya Healthy Living
>>>>>>>> Inc.
>>>>>>>>
>>>>>>>> Sean
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Nov 17, 2025 at 10:47 AM Dragan, Katia (MLITSD) <
>>>>>>>> Katia.Dragan@ontario.ca> wrote:
>>>>>>>>
>>>>>>>> Hello,
>>>>>>>>
>>>>>>>> Thank you your message.
>>>>>>>>
>>>>>>>> I will touch based with you regarding the amendment on December
>>>>>>>> 17th, 2025.
>>>>>>>>
>>>>>>>> We can see from there if additional time is required.
>>>>>>>>
>>>>>>>> Warm regards,
>>>>>>>>
>>>>>>>> *Katia Dragan*
>>>>>>>>
>>>>>>>> Bilingual Licensing Review Assessor |  Temporary Help Agency &
>>>>>>>> Recruiter Licensing Unit
>>>>>>>>
>>>>>>>> Ministry of Labour, Immigration, Training & Skills Development |
>>>>>>>> Ontario Public Service
>>>>>>>>
>>>>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>>>>
>>>>>>>> *Taking pride in strengthening Ontario, its places and its people*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Katia Dragan*
>>>>>>>>
>>>>>>>> Évaluatrice bilingue des demandes de permis  |  Permis d’agence de
>>>>>>>> placement et de recruteur
>>>>>>>>
>>>>>>>> Ministère du Travail, de l’Immigration, de la Formation et du
>>>>>>>> Développement des compétences |  Fonction publique de l’Ontario
>>>>>>>>
>>>>>>>> katia.dragan@ontario.ca
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Fiers de renforcer l'Ontario, ses lieux et sa population*
>>>>>>>>
>>>>>>>>
>>>>>>>> ------------------------------
>>>>>>>> *From:* Sean Cygan <scygan@thekey.com>
>>>>>>>> *Sent:* Monday, November 17, 2025 1:14 PM
>>>>>>>> *To:* Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
>>>>>>>> *Cc:* compliance@thekey.com <compliance@thekey.com>; tt@thekey.com
>>>>>>>> <tt@thekey.com>
>>>>>>>> *Subject:* Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD
>>>>>>>> THA Licence Application - Request for Additional Information
>>>>>>>>
>>>>>>>>
>>>>>>>> *CAUTION -- EXTERNAL E-MAIL - Do not click links or open
>>>>>>>> attachments unless you recognize the sender.*
>>>>>>>> Dear Ms. Dragan,
>>>>>>>>
>>>>>>>> Thank you for your prompt response regarding the Irrevocable Letter
>>>>>>>> of Credit (ILOC) amendment.
>>>>>>>>
>>>>>>>> We understand and acknowledge the Ministry's position, as confirmed
>>>>>>>> by your Legal Services Branch, that the letter must be amended according to
>>>>>>>> the security requirements set out by the Employment Standards Act, 2000.
>>>>>>>>
>>>>>>>> As we mentioned in our previous email on November 13th, making the
>>>>>>>> required amendment typically takes 4–6 weeks to complete.
>>>>>>>>
>>>>>>>> We are proceeding with initiating the KYC process for Arya Healthy
>>>>>>>> Living Inc. to allow the bank to issue an amended ILOC fully in the name of
>>>>>>>> the company.
>>>>>>>>
>>>>>>>> Given the necessary timeline, can you please confirm that this
>>>>>>>> delay will be acceptable?
>>>>>>>>
>>>>>>>> Please let me know if you have any questions or concerns.
>>>>>>>>
>>>>>>>> Kind regards,
>>>>>>>> Sean
>>>>>>>>
>>>>>>>> On Mon, Nov 17, 2025 at 6:50 AM Dragan, Katia (MLITSD) <
>>>>>>>> Katia.Dragan@ontario.ca> wrote:
>>>>>>>>
>>>>>>>> Hello,
>>>>>>>>
>>>>>>>> Thank you for your response.
>>>>>>>>
>>>>>>>> We have discussed your situation with our Legal Services Branch.
>>>>>>>>
>>>>>>>> Unfortunately, under the security requirements as set out by the *Employment
>>>>>>>> Standards Act, 2000*, the letter must be amended.
>>>>>>>>
>>>>>>>> Alternatively, the current letter can be cancelled, and you can
>>>>>>>> choose to pursue a surety bond
>>>>>>>> <https://www.ontario.ca/page/licensing-temporary-help-agencies-and-recruiters#section-4>.
>>>>>>>> It is entirely up to your preference, but surety bonds generally have a
>>>>>>>> faster turnaround when compared to the letters of credit.
>>>>>>>>
>>>>>>>> Thank you for your understanding,
>>>>>>>>
>>>>>>>> *Katia Dragan*
>>>>>>>>
>>>>>>>> Bilingual Licensing Review Assessor |  Temporary Help Agency &
>>>>>>>> Recruiter Licensing Unit
>>>>>>>>
>>>>>>>> Ministry of Labour, Immigration, Training & Skills Development |
>>>>>>>> Ontario Public Service
>>>>>>>>
>>>>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>>>>
>>>>>>>> *Taking pride in strengthening Ontario, its places and its people*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Katia Dragan*
>>>>>>>>
>>>>>>>> Évaluatrice bilingue des demandes de permis  |  Permis d’agence de
>>>>>>>> placement et de recruteur
>>>>>>>>
>>>>>>>> Ministère du Travail, de l’Immigration, de la Formation et du
>>>>>>>> Développement des compétences |  Fonction publique de l’Ontario
>>>>>>>>
>>>>>>>> katia.dragan@ontario.ca
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Fiers de renforcer l'Ontario, ses lieux et sa population*
>>>>>>>> ------------------------------
>>>>>>>> *From:* Sean Cygan <scygan@thekey.com>
>>>>>>>> *Sent:* Friday, November 14, 2025 10:58 AM
>>>>>>>> *To:* Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
>>>>>>>> *Cc:* compliance@thekey.com <compliance@thekey.com>; tt@thekey.com
>>>>>>>> <tt@thekey.com>
>>>>>>>> *Subject:* Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD
>>>>>>>> THA Licence Application - Request for Additional Information
>>>>>>>>
>>>>>>>>
>>>>>>>> *CAUTION -- EXTERNAL E-MAIL - Do not click links or open
>>>>>>>> attachments unless you recognize the sender.*
>>>>>>>>
>>>>>>>> Dear Ms. Dragan
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Attached you will find the completed Temporary Help Agency
>>>>>>>> Additional Information Form.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The legal name of the entity is Arya Healthy Living Inc. There are
>>>>>>>> two registered business names (DBAs) for this entity: TheKey and Home Care
>>>>>>>> Assistance Waterloo. Documentation for both registrations is attached.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please note that Melissa Reyes has been removed from the Ontario
>>>>>>>> Business Registry and Chris Gerard has been added. The supporting
>>>>>>>> documentation for this change is also attached.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please let me know if you have any questions.
>>>>>>>>
>>>>>>>> Kind regards,
>>>>>>>>
>>>>>>>> On Thu, Nov 13, 2025 at 4:41 PM Sean Cygan <scygan@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Dear Ms. Dragon,
>>>>>>>>
>>>>>>>> Thank you for your email and for identifying the amendment required
>>>>>>>> to the Irrevocable Letter of Credit (ILOC) associated with our application
>>>>>>>> for Arya Healthy Living Inc.
>>>>>>>>
>>>>>>>> We have reviewed your feedback with our issuing bank, JPMorgan
>>>>>>>> Chase Bank, N.A. (Toronto Branch). The bank has indicated that removing the
>>>>>>>> reference to “HCA Home Care Assistance Canada Inc.” would require Arya
>>>>>>>> Healthy Living Inc. to undergo a full Know-Your-Client (KYC) process, which
>>>>>>>> typically takes 4–6 weeks to complete and would substantially delay the
>>>>>>>> licensing process.
>>>>>>>>
>>>>>>>> To expedite resolution while ensuring the security remains fully
>>>>>>>> enforceable for the benefit of the Ministry, the bank has proposed
>>>>>>>> retaining the current language in the first paragraph of the ILOC, which
>>>>>>>> reads as follows:
>>>>>>>>
>>>>>>>> “FOR THE ACCOUNT HCA HOME CARE ASSISTANCE CANADA INC., 1100-1055
>>>>>>>> West Georgia Street, Vancouver, British Columbia, V6E 3P3
>>>>>>>> <https://www.google.com/maps/search/1055+West+Georgia+Street,+Vancouver,+British+Columbia,+V6E+3P3?entry=gmail&source=g>
>>>>>>>> FOR AND ON BEHALF OF ARYA HEALTHY LIVING INC., 375 University
>>>>>>>> Avenue East, Unit 104, Waterloo, Ontario, N2K 3M7
>>>>>>>> <https://www.google.com/maps/search/375+University+Avenue+East,%0D%0A+Unit+104,+Waterloo,+Ontario,+N2K+3M7?entry=gmail&source=g>
>>>>>>>> (the ‘Customer’)…”
>>>>>>>>
>>>>>>>> The bank has confirmed that this structure does *not* change the
>>>>>>>> legal or financial obligations under the Letter of Credit and that the
>>>>>>>> Ministry remains the direct beneficiary with the same right to draw on the
>>>>>>>> full CAD $25,000 amount. The wording simply reflects the administrative
>>>>>>>> banking arrangement under which Arya Healthy Living Inc. operates its
>>>>>>>> financial accounts through its parent company.
>>>>>>>>
>>>>>>>> We would like to confirm whether the Ministry can accept this
>>>>>>>> alternate wording, given that:
>>>>>>>>
>>>>>>>>    -
>>>>>>>>
>>>>>>>>    The ILOC remains irrevocable, unconditional, and payable on
>>>>>>>>    demand to the Ministry.
>>>>>>>>    -
>>>>>>>>
>>>>>>>>    The amount, beneficiary, and enforceability are unchanged.
>>>>>>>>    -
>>>>>>>>
>>>>>>>>    The inclusion of “for and on behalf of Arya Healthy Living
>>>>>>>>    Inc.” clearly identifies the applicant entity as the obligor.
>>>>>>>>
>>>>>>>> If this wording cannot be accepted, we will proceed with initiating
>>>>>>>> the KYC process for Arya Healthy Living Inc. to allow the bank to issue an
>>>>>>>> amended ILOC fully in its name; however, we would appreciate confirmation
>>>>>>>> to avoid unnecessary delays if the current structure is permissible.
>>>>>>>>
>>>>>>>> Please let us know whether this version of the ILOC will satisfy
>>>>>>>> the Ministry’s security requirements or if a new ILOC must be issued.
>>>>>>>>
>>>>>>>> Thank you for your time and consideration.
>>>>>>>>
>>>>>>>> Kind regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Nov 6, 2025 at 8:28 AM Sean Cygan <scygan@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Katia,
>>>>>>>>
>>>>>>>> Yes we have received the email and we are working on the request.
>>>>>>>>
>>>>>>>> Sean
>>>>>>>>
>>>>>>>> On Thu, Nov 6, 2025 at 5:52 AM 'Dragan, Katia (MLITSD)' via
>>>>>>>> Compliance <compliance@thekey.com> wrote:
>>>>>>>>
>>>>>>>> Hello,
>>>>>>>>
>>>>>>>> I am just writing to ask that you confirm having received this
>>>>>>>> email.
>>>>>>>>
>>>>>>>> Thank you,
>>>>>>>>
>>>>>>>> *Katia Dragan*
>>>>>>>>
>>>>>>>> Bilingual Licensing Review Assessor |  Temporary Help Agency &
>>>>>>>> Recruiter Licensing Unit
>>>>>>>>
>>>>>>>> Ministry of Labour, Immigration, Training & Skills Development |
>>>>>>>> Ontario Public Service
>>>>>>>>
>>>>>>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>>>>>>
>>>>>>>> *Taking pride in strengthening Ontario, its places and its people*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Katia Dragan*
>>>>>>>>
>>>>>>>> Évaluatrice bilingue des demandes de permis  |  Permis d’agence de
>>>>>>>> placement et de recruteur
>>>>>>>>
>>>>>>>> Ministère du Travail, de l’Immigration, de la Formation et du
>>>>>>>> Développement des compétences |  Fonction publique de l’Ontario
>>>>>>>>
>>>>>>>> katia.dragan@ontario.ca
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Fiers de renforcer l'Ontario, ses lieux et sa population*
>>>>>>>>
>>>>>>>>
>>>>>>>> ------------------------------
>>>>>>>> *From:* Katia Dragan <katia.dragan@ontario.ca>
>>>>>>>> *Sent:* Thursday, October 30, 2025 8:46 AM
>>>>>>>> *To:* compliance@thekey.com <compliance@thekey.com>; tt@thekey.com
>>>>>>>>  <tt@thekey.com>
>>>>>>>> *Subject:* BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA
>>>>>>>> Licence Application - Request for Additional Information
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> 10/30/2025
>>>>>>>>
>>>>>>>> ARYA HEALTHY LIVING INC.
>>>>>>>> unit 104-375 University Avenue East
>>>>>>>> <https://www.google.com/maps/search/375+University+Avenue+East+%0D%0AWaterloo,+ON+N2K+3M7+%0D%0ACanada?entry=gmail&source=g>
>>>>>>>> Waterloo, ON N2K 3M7
>>>>>>>> <https://www.google.com/maps/search/375+University+Avenue+East+%0D%0AWaterloo,+ON+N2K+3M7+%0D%0ACanada?entry=gmail&source=g>
>>>>>>>> Canada
>>>>>>>> <https://www.google.com/maps/search/375+University+Avenue+East+%0D%0AWaterloo,+ON+N2K+3M7+%0D%0ACanada?entry=gmail&source=g>
>>>>>>>>
>>>>>>>> *By Email compliance@thekey.com <compliance@thekey.com>;
>>>>>>>> tt@thekey.com <tt@thekey.com>*
>>>>>>>>
>>>>>>>> *Re: Application ID BLA-0000002955, ARYA HEALTHY LIVING INC.*
>>>>>>>>
>>>>>>>> This is in regards to the above-noted application under the
>>>>>>>> Employment Standards Act, 2000 for a licence to operate as a temporary help
>>>>>>>> agency.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *We require the following additional information:*
>>>>>>>>
>>>>>>>>
>>>>>>>> *Irrevocable Letter of Credit*
>>>>>>>> I have reviewed the security provided in connection with your
>>>>>>>> application. The ILOC requires an amendment.
>>>>>>>>
>>>>>>>> *The first paragraph of your ILOC states: *
>>>>>>>>
>>>>>>>>    - WE, JPMORGAN CHASE BANK, N.A., TORONTO BRANCH, ATTN: STANDBY
>>>>>>>>    LETTER OF CREDIT UNIT, SUITE 4500, TD BANK TOWER, 66 WELLINGTON
>>>>>>>>    STREET WEST, TORONTO, ONTARIO M5K
>>>>>>>>    <https://www.google.com/maps/search/66+WELLINGTON+STREET+WEST,+TORONTO,+ONTARIO+M5K?entry=gmail&source=g>
>>>>>>>>    1 E7, CANADA (EITHER "WE" OR THE "BANK") HEREBY ISSUE TO AND IN YOUR FAVOUR
>>>>>>>>    OUR IRREVOCABLE STANDBY LETTER OF CREDIT* FOR THE ACCOUNT HCA
>>>>>>>>    HOME CARE ASSISTANCE CANADA INC., 1100 - 1055 WEST GEORGIA STREET,
>>>>>>>>    VANCOUVER, BRITISH COLUMBIA, V6E 3P3
>>>>>>>>    <https://www.google.com/maps/search/1055+WEST+GEORGIA+STREET,+VANCOUVER,+BRITISH+COLUMBIA,+V6E+3P3?entry=gmail&source=g>
>>>>>>>>    FOR AND ON BEHALF OF ARYA HEALTHY LIVING INC. *375 UNIVERSITY
>>>>>>>>    AVENUE EAST, UNIT 104, WATERLOO, ONTARIO, N2K 3M7
>>>>>>>>    <https://www.google.com/maps/search/375+UNIVERSITY+AVENUE+EAST,+UNIT+104,+WATERLOO,+ONTARIO,+N2K+3M7?entry=gmail&source=g> (THE
>>>>>>>>    "CUSTOMER") FOR AN AMOUNT NOT TO EXCEED CAD 25,000.00 (CANADIAN TWENTY-FIVE
>>>>>>>>    THOUSAND AND 00/100 DOLLARS) IN LAWFUL MONEY OF CANADA.
>>>>>>>>
>>>>>>>> *Per the ministry template
>>>>>>>> <https://u46563450.ct.sendgrid.net/ls/click?upn=u001.zQSaZ-2FKAhVS1v07ioc6WKo-2BeJwv3PapSvlpyFiirF0SmcAj8qNdh6ri-2BEP3XfvDYpNsSVYfr9V2wrAcaoYMHQg-3D-3Dwdzh_utKfyxUK-2BPqBvpA03OySq6-2FcQjwhnl0pJ0NKpESjjbJ1oGQgX4zJBjHlTK-2BJCQ0ev0Zsr3I4-2BNuKbmrni8kyVUKRa2OUG9mqvE6UBMQCQlwqjHWQIrzcEqrpBxEQlrf0WHwDrDckz94nXocICm2nvfzH-2B659NGPckOeLiruGPkmDynRy0ZiClZGw7YPr1BloEIceZlGO-2FVKQ8B5-2B4x3p5g-3D-3D>,
>>>>>>>> the first paragraph must be replaced with the following:*
>>>>>>>>
>>>>>>>>    - WE, JPMORGAN CHASE BANK, N.A., TORONTO BRANCH, ATTN: STANDBY
>>>>>>>>    LETTER OF CREDIT UNIT, SUITE 4500, TD BANK TOWER, 66 WELLINGTON
>>>>>>>>    STREET WEST, TORONTO, ONTARIO M5K
>>>>>>>>    <https://www.google.com/maps/search/66+WELLINGTON+STREET+WEST,+TORONTO,+ONTARIO+M5K?entry=gmail&source=g>
>>>>>>>>    1 E7, CANADA (EITHER "WE" OR THE "BANK") HEREBY ISSUE TO AND IN YOUR FAVOUR
>>>>>>>>    OUR IRREVOCABLE STANDBY LETTER OF CREDIT* FOR THE ACCOUNT OF
>>>>>>>>    ARYA HEALTHY LIVING INC.* 375 UNIVERSITY AVENUE EAST, UNIT 104,
>>>>>>>>    WATERLOO, ONTARIO, N2K 3M7
>>>>>>>>    <https://www.google.com/maps/search/375+UNIVERSITY+AVENUE+EAST,+UNIT+104,+WATERLOO,+ONTARIO,+N2K+3M7?entry=gmail&source=g> (THE
>>>>>>>>    "CUSTOMER") FOR AN AMOUNT NOT TO EXCEED CAD 25,000.00 (CANADIAN TWENTY-FIVE
>>>>>>>>    THOUSAND AND 00/100 DOLLARS) IN LAWFUL MONEY OF CANADA.
>>>>>>>>
>>>>>>>> In other words, the security must be issued to the account of the
>>>>>>>> applicant business. We cannot accept a security issued to the account of
>>>>>>>> another business on behalf of the applicant.
>>>>>>>>
>>>>>>>> Kindly ask the bank to issue an amendment to resolve this issue.
>>>>>>>>
>>>>>>>> If this is not possible, you may wish to look into a new ILOC, or a
>>>>>>>> surety bond, in order to meet the security requirement.
>>>>>>>>
>>>>>>>>
>>>>>>>> *Tax Compliance Verification (TCV)*
>>>>>>>>
>>>>>>>> I have completed a TCV check using the Ministry of Finance's (MoF)
>>>>>>>> online portal. *The TCV check we conducted for 23-019689-TCV has
>>>>>>>> returned a result of: Non-compliant. *
>>>>>>>>
>>>>>>>>
>>>>>>>> In my previous experience, this generally occurs because the
>>>>>>>> applicant has not entered the TCV portal
>>>>>>>> <https://u46563450.ct.sendgrid.net/ls/click?upn=u001.zQSaZ-2FKAhVS1v07ioc6WKuR8JhXXad2gTwsFXjpdAA-2BUQs-2BaT9Ilng2p99i4RAdFgEYDWl1LU-2BWY3nsZn-2FqrE-2B6qwS4ZCk1rR6sULMGhffkSCVfj2CgFOV1eVLH1i14UzqVFimGF-2FPp-2BPUq6Z2w-2BstxzctuUcvTeLYYFzmYqfwdfdyJdohCLODWX5Hq61cy4tTVWA5jcoWIWl0nCJqBdgFbVreQMEQrik4mWozaPa6SszmL-2B7all-2FO2B-2FWRE-2FG2BwlIAfCwj758-2Bq52viUFErCfelMIwOOioeH-2Ba1jbHh9NCyL-2BRKtRo3cVaP5LHBER1Pa7-2FGUdoAqZoMa6vaK5519IuNsRlmM1kn-2Baj3rZOw0GbYFeHXRzDUlxzSxclbRLd2FXGpUZiOOEVD96C6kQxpasTh-2FEpiwGHShgVlqU1aDPvyGjvWLIbwQ5bEwe7ZCp9ALU-2FZ7WyaQ6SGDjJGN7ZPf8Nw-2FmXliis05LrD-2Fc9rXl9o1-2F39pAAjyIrhRiJh01UrM0Y0NTcfZSAY6lGMemNLcEsWqvwtuaTthoGkcsS1N5BVvILmiIwKFRPBRzn3P9hIa5U_utKfyxUK-2BPqBvpA03OySq6-2FcQjwhnl0pJ0NKpESjjbJ1oGQgX4zJBjHlTK-2BJCQ0ev0Zsr3I4-2BNuKbmrni8kyVSj4Mwy-2FSeUuCxAerVKQukCFoIUV-2BJhlCKnMSyV84AxnVU0ghJ4MtX5bbWIHQ1j4K13CY-2Fb2EwBxd2X5iRZ3r2QJCNVQMTt480GLjVHDRJfw5q5DlVF6mT5AtxWv1HpdNQ-3D-3D> to
>>>>>>>> upload *an up-to-date Filling and Balance Confirmation (FBC)
>>>>>>>> letter from the CRA* showing that the legal entity is *up to date
>>>>>>>> on filing their returns and do not have any balances owed*.
>>>>>>>> However, the Ministry of Finance and the CRA are the ultimate authorities
>>>>>>>> on this matter.
>>>>>>>>
>>>>>>>> More information regarding the TCV process can be found *here
>>>>>>>> <https://u46563450.ct.sendgrid.net/ls/click?upn=u001.zQSaZ-2FKAhVS1v07ioc6WKuR8JhXXad2gTwsFXjpdAA-2BUQs-2BaT9Ilng2p99i4RAdFgEYDWl1LU-2BWY3nsZn-2FqrE-2B6qwS4ZCk1rR6sULMGhffkSCVfj2CgFOV1eVLH1i14UzqVFimGF-2FPp-2BPUq6Z2w-2BstxzctuUcvTeLYYFzmYqfwdfdyJdohCLODWX5Hq61cy4tTVWA5jcoWIWl0nCJqBdgLTzInSowq6mxMi5gsmox1P7FfTAn1OgW5ECRWFrV8GFUWHi055tVhQ3tQKGHoi-2B2bRh9TuR7iLqLpxdBMsUZxSYpwQ5xq15H-2FNjOA-2FkNOGU-2FdOkqD-2FcS2cHrMpkDIzR46b7G-2B2FyPvAal3-2BrokCMSX9A3KRO7wToxlvYZZRhJEHZNStvRXuiG8gBPXD0AEiUMMuLolCr3l1I7M70vtJIb6L1EpuVIvEQlhGG9tkA-2BXiEcI5NRGP9-2FLbHpitHCT9Ex54Owl3ASYIKXW5-2F90moSzel1VClMGuVv2K5qlbBzjMTH4g55Xq73MRSLkQasA0hqTWnn2BxEAKWExWg69idXDDph9v1HCA13a6hLBmM-2BX43tWa_utKfyxUK-2BPqBvpA03OySq6-2FcQjwhnl0pJ0NKpESjjbJ1oGQgX4zJBjHlTK-2BJCQ0ev0Zsr3I4-2BNuKbmrni8kyVYm-2FXHvDEtwPliNRX7RVLbcRTyLXwru1Eoo9cyUV4hI-2FMHHDj2OMYhaMg-2FZc5SNYyJBvkDjnvJs-2BJl8EkyQdazXm-2FhYUrVAJrOM5-2BzFFSujjbC2Mv63k6Yid8hYp2epSOQ-3D-3D>.* You
>>>>>>>> can contact the dedicated TCV team at:
>>>>>>>>
>>>>>>>>    - 1-866-ONT-TAXS (668-8297)
>>>>>>>>    - Toll-free TTY: TTY: 1-800-263-7776
>>>>>>>>    - By email - TCV@ontario.ca
>>>>>>>>
>>>>>>>> *Business Structure Details*
>>>>>>>> The application submission form you submitted indicates that there
>>>>>>>> are is one individual registered as
>>>>>>>> a corporate director(s) and/or officer(s):
>>>>>>>>
>>>>>>>>    - Chen Xie
>>>>>>>>
>>>>>>>> However, our search with the Ontario Business Registry indicates
>>>>>>>> that there are two individual registered as
>>>>>>>> a corporate director(s) and/or officer(s):
>>>>>>>>
>>>>>>>>    - MELISSA REYES
>>>>>>>>    - TIMOTHY THOMAS
>>>>>>>>
>>>>>>>> *Kindly complete each attached form to confirm your business
>>>>>>>> structure information. Please ensure that all pages are completed, and that
>>>>>>>> you indicate the following for all individuals:*
>>>>>>>>
>>>>>>>>    - The director(s)/officer(s)'s *full name*
>>>>>>>>    - The director(s)/officer(s)'s *title*
>>>>>>>>    - The director(s)/officer(s)'s *address*
>>>>>>>>
>>>>>>>> *Business Address: *
>>>>>>>>
>>>>>>>> The business address provided for the applicant in the
>>>>>>>> Ontario Business Registry is:
>>>>>>>>
>>>>>>>>    - 130 Adelaide Street West, Suite 701, Toronto, Ontario, M5H
>>>>>>>>    2K4, Canada
>>>>>>>>    <https://www.google.com/maps/search/130+Adelaide+Street+West,+Suite+701,+Toronto,+Ontario,+M5H+2K4,+Canada?entry=gmail&source=g>
>>>>>>>>
>>>>>>>> The business address provided for the applicant in the application
>>>>>>>> is:
>>>>>>>>
>>>>>>>>    - unit 104-375 University Avenue East, Waterloo, ON N2K 3M7,
>>>>>>>>    Canada
>>>>>>>>    <https://www.google.com/maps/search/375+University+Avenue+East,+Waterloo,+ON+N2K+3M7,+Canada?entry=gmail&source=g>
>>>>>>>>
>>>>>>>> *Please confirm your complete business address by responding to
>>>>>>>> this email. *
>>>>>>>>
>>>>>>>> *Operating Names: *
>>>>>>>> The following operating name is present in the Ontario
>>>>>>>> Business Registry, but does not seem to appear in your application:
>>>>>>>>
>>>>>>>>    - HOME CARE ASSISTANCE WATERLOO
>>>>>>>>
>>>>>>>> *Please confirm the operating names of the applicant business by
>>>>>>>> responding to this email.*
>>>>>>>>
>>>>>>>>
>>>>>>>> We would appreciate your attention to these matters by: *November
>>>>>>>> 13, 2025*
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you in advance.
>>>>>>>>
>>>>>>>>
>>>>>>>> Katia Dragan
>>>>>>>> MLITSD Reviewer
>>>>>>>> Temporary Help Agency & Recruiter Licensing Unit
>>>>>>>> Ministry of Labour, Immigration, Training and Skills Development
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>
>>>> --
>>>>
>>>> *Dylan Hodson*
>>>>
>>>> Manager, Treasury | TheKey
>>>>
>>>> Mobile: 620.842.2991
>>>>
>>>> <http://www.thekey.com>
>>>>
>>>>
>>
>> --
>>
>> *Dylan Hodson*
>>
>> Manager, Treasury | TheKey
>>
>> Mobile: 620.842.2991
>>
>> <http://www.thekey.com>
>>
>>