Re: North Lodge-Community Living Cambridge

All that are working should be okay to work their shift.

We should have no issues this weekend…. Let’s just pray Saturday goes well
because they are all scheduled for Sunday too so we will see.

But so far so good!

On Fri, Jan 6, 2023 at 5:13 PM Timothy Thomas <tt@thekey.com> wrote:

> Great work Beth. Keep us posted on next steps.
>
> Allison, how is it going with the convincing?
>
> On Fri, Jan 6, 2023 at 5:03 PM Elizabeth Sparrow <beth.sparrow@thekey.com>
> wrote:
>
>> Spoke to Odelia.
>>
>> Let her know that we are starting to investigate our staff's concerns
>> about not wanting to work at North Lodge due to how they are being treated
>> by North Lodge staff. It's become difficult to staff.
>>
>> Once we have gathered more information we would like to discuss the
>> concerns uncovered.
>> She is very open. Requested specific names or situations would be helpful
>> if possible.
>>
>> This feedback has come only recently.
>>
>> Odelia recognized that it is very busy at North Lodge, its fast pace
>> would be different from other sites and from working with a senior 1:1 in
>> their home.
>>
>> They only have 3 Canadians, it's a diverse team, and they have a
>> diversity committee.
>>
>> They have an annual compliance review in which they have staff sign a
>> code of conduct so this might be coming at a good time for training or
>> reminders on behaviours. North Lodge staff have to document each shift
>> including what agencies are doing so any specifics can be cross-referenced.
>>
>> It was a positive conversation that she is open to receiving the
>> feedback.
>> --
>> Beth Sparrow
>> Home Care Liaison / Business Development
>> *Please note my email has changed:*
>> beth.sparrow@TheKey.com <Beth.Sparrow@TheKey.com>
>> (226) 771-9243 Direct
>> (519) 954-2111 Office 24/7 coverage
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>
-- 
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