--000000000000169b3306004a7d2d Content-Type: multipart/alternative; boundary="000000000000169b3206004a7d2c" --000000000000169b3206004a7d2c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Yes, will do Thanks, Sumira On Wed, Jul 12, 2023 at 6:48=E2=80=AFAM Timothy Thomas wrot= e: > Sumira, when you call back today, please advise him that we will be > pulling service at the end of today's shift until his account is back in > good standing. We've put the schedule on hold as of tomorrow. > > On Wed, Jul 12, 2023 at 9:35=E2=80=AFAM Sumira Suthesan sumira.suthesan@thekey.com> wrote: > >> Hi Ai, >> >> I just called, the person who picked up said he's not there and he will >> be back around 1pm. >> It sounded like Ricky... >> I think we should pull services. >> >> I will try calling again at 1pm. >> >> Thanks, >> Sumira >> >> On Wed, Jul 12, 2023 at 6:29=E2=80=AFAM Ali Malik = wrote: >> >>> Hey Tim, >>> >>> I would assume it would be the ops team deciding if we should pause >>> services. Sumira had contacted the client multiple times and sent invoi= ces. >>> We determined that they just keep delaying. At that point, we leave it = to >>> you to make that decision on if we should continue care. >>> >>> @Sumira Suthesan Let us try just 1 more >>> time to reach out to the client. Lets do this today as soon as possible= . If >>> we get no traction again, we will inform the team and I will have Gerar= d >>> take it forward. >>> >>> thank you, >>> >>> On Wed, Jul 12, 2023 at 9:11=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Ali you mentioned last Thursday that he would be sent a "thorough >>>> collection email". Was this done? He asked for paper invoices. Did we = do >>>> this? >>>> >>>> We need to understand the process for delinquent clients. Who decides >>>> when service is pulled and who informs the client? Collections team or >>>> operations team? >>>> >>>> On Wed, Jul 12, 2023 at 9:01=E2=80=AFAM Ali Malik wrote: >>>> >>>>> Hi Tim, >>>>> >>>>> I thought we had already pulled services. If not we should do this >>>>> ASAP. >>>>> >>>>> @Gerard Draetta This is on the >>>>> collections sheet . We will discuss more into detail later this week. >>>>> >>>>> thank you >>>>> >>>>> On Wed, Jul 12, 2023 at 8:41=E2=80=AFAM Timothy Thomas wrote: >>>>> >>>>>> I recommend we pull service immediately. >>>>>> >>>>>> Ali / Gerard did you speak with him last week? >>>>>> >>>>>> On Wed, Jul 12, 2023 at 7:59 AM Tim Thomas >>>>>> wrote: >>>>>> >>>>>>> FYI=E2=80=A6Padulo=E2=80=99s EFT was rejected again. Balance outst= anding is now >>>>>>> $18,556.96. >>>>>>> >>>>>>> >>>>>>> [image: PastedGraphic-1.tiff] >>>>>>> >>>>>>> >>>>>>> *Tim Thomas Sr.* >>>>>>> *514: 726 7647* >>>>>>> >>>>>>> tthomas@thekey.com >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Jul 6, 2023, at 10:33 AM, Ali Malik wrote= : >>>>>>> >>>>>>> This is ridiculous from him! >>>>>>> >>>>>>> @Sumira Suthesan I will have Gerard >>>>>>> take over and send him a tho