--0000000000004bf17005efa7a9da Content-Type: multipart/alternative; boundary="0000000000004bf16e05efa7a9d9" --0000000000004bf16e05efa7a9d9 Content-Type: text/plain; charset="UTF-8" Tim - I admittedly made getting this answer to you harder than I should have. Sorry for the delay. There's nothing wrong with the data or our location hierarchy as I first suspected. You don't have the option to filter by Calgary in All Client Feedback because you don't have a response from Calgary in the time period filtered. See examples below. When you expand the time period in the filter to last 3 months you get Calgary as an option. Does this answer your question? The NPS was zero at one point because you had the same amount of promoters (9-10) as you did detractors (0-6). NPS is % of promoters - % of detractors. [image: image.png] [image: image.png] On Mon, Dec 12, 2022 at 6:20 AM Timothy Thomas wrote: > Hi Alex, > > Any news on calgary? The data still doesn't appear to be linking properly. > > Thanks! > Tim > > On Fri, Nov 18, 2022 at 9:10 AM Timothy Thomas wrote: > >> Ok, thanks. >> >> On Thu, Nov 17, 2022 at 9:45 PM Alex Hodges wrote: >> >>> I looked into this and it appears that some of the ClearCare location >>> IDs changed. I'm still digging and am looping in DART. Will report back >>> next week. >>> >>> On Tue, Nov 15, 2022 at 1:44 PM Timothy Thomas wrote: >>> >>>> Not to my knowledge. >>>> >>>> On Tue, Nov 15, 2022 at 3:42 PM Alex Hodges wrote: >>>> >>>>> I will look into this. Has there been any recent changes to offices >>>>> that might impact our hierarchy (org chart for offices)? >>>>> >>>>> On Tue, Nov 15, 2022 at 12:07 PM Timothy Thomas wrote: >>>>> >>>>>> Hi Alex, >>>>>> >>>>>> It seems Calgary has disappeared from my filtering options in >>>>>> Medallia. It's also showing them as a 0 NPS score. Could you please take a >>>>>> look? >>>>>> >>>>>> Thanks >>>>>> Tim >>>>>> >>>>>> -- >>>>>> Tim Thomas >>>>>> Head of Canada Division >>>>>> *Please note my email has changed:* >>>>>> tt@TheKey.com >>>>>> (514) 591-9387 >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>> >>>>> >>>>> -- >>>>> Alex Hodges >>>>> Manager Customer Experience >>>>> * Please note my email has changed: * >>>>> ahodges@thekey.com >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>> -- >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.com >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> Alex Hodges >>> Manager Customer Experience >>> * Please note my email has changed: * >>> ahodges@thekey.com >>> TheKey.com >>> [image: TheKey] >>> >> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.com >> [image: TheKey] >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > -- Alex Hodges Manager Customer Experience * Please note my em