--0000000000005383cb05f75d7075 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I sent another email to the client. He was upset about a few things. We gave him his invoices he request and account statement. There was overcharge on his PAD, we put it as credit. Now I think he wants a tax number. thank you On Mon, Mar 20, 2023 at 7:28=E2=80=AFPM Timothy Thomas wrot= e: > Do you know whats he talking about Ali? > > ---------- Forwarded message --------- > From: Maria Licoudis > Date: Mon, Mar 20, 2023 at 11:33 AM > Subject: Fwd: accounting contact re Roni Hirsch > To: Timothy Thomas > > > Dov is very upset with billing. > > > *Maria Licoudis RN* > > *Client Success Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > > > Begin forwarded message: > > *From:* Dov Gandell > *Date:* March 20, 2023 at 2:18:39 PM EDT > *To:* Maria Licoudis > *Cc:* Ali Malik , Sumira Suthesan sumira.suthesan@thekey.com>, Cheryl Cartwright > *Subject:* *Re: accounting contact re Roni Hirsch* > > =EF=BB=BF > Yes, please do this. I have changed to PAD but now do not have any recor= d > of the money you are pulling from the account? Why did the invoices stop= ? > If this is the case, i will revoke the PAD as I do not think this is prop= er > business practice to withdraw money without invoice or receipt. I will > re-read the PAD contract. > > It would be nice to have timely service given that your caregiver rates > are going up without any consideration of immediate history in each case. > > And I need to ask again for the payment receipt for 2022. I have > deadlines to adhere to as do our accountants. > > I am not sure if anybody at "The KEY" is interested in customer service. > > I would offer Maria deserves credit for professional service. Even more > so if she is working on a team who do not perform at her level. > > Dov Gandell > > On Mon, Mar 20, 2023 at 2:10=E2=80=AFPM Maria Licoudis > wrote: > >> Hello Ali, >> >> Can you please forward the invoices to the family, as well as the tax >> summary for 2022. Thank you. >> >> Best, >> Maria >> >> >> >> >> *Maria Licoudis RN* >> >> *Client Success Manager* >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> >> >> Begin forwarded message: >> >> *From:* Dov Gandell >> *Date:* March 20, 2023 at 1:17:42 PM EDT >> *To:* Maria Licoudis >> *Subject:* *accounting contact* >> >> =EF=BB=BF >> hi maria, >> >> since the pre-authorized debit form was signed, i do not receive invoice= s >> anymore. the first pre authorized debit seems higher than it should hav= e >> been at $6600 we average about 1500 per week. >> >> we have not received the tax receipts as yet >> >> who would reply to an email to consider these things? all your other >> emails do not generate responses from the accounting people >> >> thank you >> >> dov >> >> -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > --=20 *Ali Mali