Yes!! I removed those when I sent Donny the initial email in this thread!!
It's 18,539 hours once orientation is removed!
Thanks!
On Fri, Mar 20, 2026 at 3:48 PM Timothy Thomas <tt@thekey.com> wrote:
> Just calling out the 42 orientation hours for the month
>
> On Fri, Mar 20, 2026 at 3:38 PM Joey Taylor <joey.taylor@thekey.com>
> wrote:
>
>> Good Afternoon Donny,
>>
>> Apologies for the delay, I was on the road this AM and am just catching
>> up on emails. We have no couple care clients in Montreal!
>> We do have a live-in client, would that affect it? I have attached a
>> report detailing all billed clients in February and the total hours. Let me
>> know if you need anything else.
>>
>> Thank you again for looking into this,
>>
>> On Thu, Mar 19, 2026 at 4:33 PM Donny Deshotels <
>> donny.deshotels@thekey.com> wrote:
>>
>>> Hi Joey,
>>>
>>> I see you removed orientation hours. I wanted to make sure you saw all
>>> the potential reasons for hours not showing in the dashboard. Below is from
>>> the "Info" button tool tip. I think the main item i would point out is # 2
>>> for couples care. It doesn't go into much explanation, but basically the
>>> way we are reporting is the caregiver is only being paid for the time they
>>> work whereas in many/most cases we are double billing the hours for the
>>> couples care (both clients). Could it be a variance due to these clients?
>>>
>>> If this still doesn't explain it, can you send me a detail report from
>>> Wellsky (including clients and hours) and we will look into it.
>>>
>>> Important Notes about Paid Hours:
>>> 1. Paid Hours are not fully reflected for the prior week until Wednesday
>>> after billing team has finalized billing on Tuesday
>>> 2. Paid Hours will be lower than billed hours for couples care clients
>>> 3. Training/Orientation related paid hours are excluded
>>>
>>> Donny
>>> VP, Data and Analytics
>>> *225.916.9227 *
>>>
>>>
>>> On Thu, Mar 19, 2026 at 11:28 AM Joey Taylor <joey.taylor@thekey.com>
>>> wrote:
>>>
>>>> Good Morning Donny,
>>>>
>>>> I was trying to help my CGM better understand the February bonus plan,
>>>> but I had a couple of questions due to some discrepancies in date.
>>>> For the month of Feb:
>>>> *Wellsky: *18,539 hours (I removed orientation hours)
>>>> *Tableau: *17,619 hours
>>>> *P&L: *18,196 hours
>>>>
>>>> Both Nikita and Melissa confirmed that all clients are linked to them
>>>> in Wellsky (I had them double check). If you can provide insight into why
>>>> the Tableau data is almost 1,000 hours off from Wellsky, it would be much
>>>> appreciated.
>>>>
>>>> Thank you,
>>>>
>>>> Joey Taylor
>>>>
>>>> *Directeur Général/**General Manager*
>>>>
>>>> 514-907-5065
>>>>
>>>> TheKey.ca <https://thekey.ca/>
>>>>
>>>> [image: TheKey]
>>>>
>>>
>>
>> --
>>
>> Joey Taylor
>>
>> *Directeur Général/**General Manager*
>>
>> 514-907-5065
>>
>> TheKey.ca <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>
Joey Taylor
*Directeur Général/**General Manager*
514-907-5065
TheKey.ca <https://thekey.ca/>
[image: TheKey]