--000000000000c7b13306288967d4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Tim & Audra! Looping in @Ashley Mirone & @Denny Roebel for visibility on this strategy for Scott to take over our Grand Rapids Oasis Partnership relationship. On Thu, Dec 5, 2024 at 9:37=E2=80=AFAM Timothy Thomas wrote= : > I=E2=80=99d like Scott to manage this. We=E2=80=99re not closing the offi= ce until it=E2=80=99s > sublet so it=E2=80=99s business as usual. Could you pass the information = along to > Scott please? > > Thanks! > > On Thu, Dec 5, 2024 at 12:16=E2=80=AFPM Audra Williams wrote: > >> +Timothy Thomas >> >> Tim, how do you want to handle this? Abby is in Grand Rapids, so maybe >> she would be a good point person as she is on site?? Or we can have an = HCL >> in Chicago handle this account?? >> >> Thanks! >> >> On Thu, Dec 5, 2024 at 9:13=E2=80=AFAM Julia Jenkins >> wrote: >> >>> Hi Audra, >>> >>> I have our National Oasis contact asking if "TheKey has moved out of >>> Grand Rapids or moved locations in Grand Rapids. The office our Adviso= r is >>> used to seeing appears to be closed." >>> >>> Is it safe for me to tell him we've closed that office and provide him >>> with a new Chicago contact to send referrals to? >>> >>> >>> On Tue, Nov 12, 2024 at 8:09=E2=80=AFPM Audra Williams >>> wrote: >>> >>>> Hi Julia! >>>> >>>> We will accept clients on a case by case basis. We will leave >>>> everything the same with the exception of transitioning the GM in SF t= o >>>> Diane. We will want the flow to continue as it is currently. >>>> >>>> Best, >>>> >>>> On Tue, Nov 12, 2024 at 4:29=E2=80=AFPM Julia Jenkins >>>> wrote: >>>> >>>>> Thank you for the update, Audra. Will we be able to accept any new >>>>> Grand Rapids clients and if not, how would you like new Leads that ma= y come >>>>> through for Grand Rapids to be handled? >>>>> >>>>> On Tue, Nov 12, 2024 at 1:21=E2=80=AFPM Audra Williams >>>>> wrote: >>>>> >>>>>> Hi Team, >>>>>> >>>>>> I wanted to inform you of a recent decision to consolidate our Grand >>>>>> Rapids and Chicago locations effective 12/6/24, with all operations = being >>>>>> managed out of our Chicago office under the direction of Diane Mocke= nhaupt, >>>>>> our General Manager. >>>>>> >>>>>> We will continue to fully support our current clients in the Grand >>>>>> Rapids area. To ensure continuity of service, we have a local remote >>>>>> Caregiver Manager available to assist with any training, orientation= , or >>>>>> support as needed as well as Client Success Managers out of our Chic= ago >>>>>> location. >>>>>> >>>>>> Thank you for your cooperation and commitment as we make this >>>>>> transition. Please feel free to reach out with any questions. >>>>>> >>>>>> Best, >>>>>> >>>>>> -- >>>>>> Audra Williams >>>>>> Director, Divisional Operations >>>>>> (425) 757-7027 >>>>>> TheKey.com >>>>>> >>>>>> >>>>>> [image: TheKey] >>>>>> >>>>> >>>>> >>>>> -- >>>>> Julia Jenkins >>>>> Director, Revenue Op