----==_mimepart_667301787b6cd_2033fd584b42dc048397738 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timon, We apologize that we're just getting the below information = over to you today. We should have done a better job in getting this resol= ved quicker. I just looked through Susan's account with Lito. There i= s quite a bit going on here but we will get this resolved. We need to ple= ase review the following points. Kindly advise: 1. Confirmation of th= e billing authorization - Can you please confirm if the billing auth with= Family Managed Care needs to be connected to FMC or to Susan? Under the = auth in Clearcare, the "Paid By" field is selected for "Client", meaning = that invoices meant for payment on FMC's end will still be billed to Susa= n's account. If this is changed to "Family Managed Care - Susan Ferguson"= , FMC's invoices would then be billed to their billing account. We are no= t sure if Susan still needs to pay us 100%, is responsible for sending FM= C's invoices to FMC herself, and then obtains reimbursement from FMC. Or,= is FMC responsible for paying us directly? Please confim this. If FM= C is responsible for paying us directly, you will need to change the "Pai= d By" field to "Family Managed Care - Susan Ferguson". This will enable t= hem to start receiving their invoices directly and paying us. 2.= The invoicing delivery to FMC: FMC's Parent Payer account has Susan's ho= me address listed, with no email address. Thus, how is FMC supposed to be= receiving their invoices? As of today, they have no ability to receive t= heir invoices. This leads us to believe there is a possibility that Susan= may be responsible for sending FMC their invoices herself, instead of us= sending them to FMC. If FMC should be receiving their invoices from us, = please update their billing/contact information in their Parent Payer acc= ount so the information integrates into Versapay, allowing them to receiv= e their invoices directly from us. 3. Timeframe of FMC's auth: = We need clarity into the start of FMC's coverage. You mentioned in your e= mail that they only need a revised invoice for 3/31-4/6? What about 4/7-5= /26? Is their authorization taking effect on 3/31, 4/1, or 5/27? We enter= ed their billing auth into our system with an effective date of 5/27. Thu= s, we need to know the exact start date of their covergae. Please confirm= this. 4. Shifts needed to be moved to FMC: You confirmed that their = coverage is 42 hours per week at a rate of $45.21/hour. After you confirm= when their exact coverage start date is, we will need a complete list of= shifts from that date showing what FMC is covering. As of today, we have= billed their appropriate coverage from 5/27, but since the auth is setup= to bill on Susan's account, both invoices for DOS from 5/27 were billed = to Susan's account. Once the start date is verified, we will need to dete= rmine how to proceed. If FMC is paying us directly, we would n