--000000000000fe8a6e0621c4f51a Content-Type: text/plain; charset="UTF-8" Tim Hope all is well. I wanted to learn more about how you handle AH calls in Canada. Do you use existing staff? Hire separate staff? Do you use an answering service? How do you determine how many people are needed? Do they answer calls or do they go to voicemail? When a CG doesn't show ip for an AH shift, how is that handled, etc.? Thanks Paul -- *Paul Kahn*CFO | *TheKey*917-821-0553 [image: TheKey] --000000000000fe8a6e0621c4f51a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim Hope all is well.=C2=A0 I want= ed to learn more about how you handle AH calls in Canada.=C2=A0 Do you use = existing=C2=A0staff?=C2=A0 Hire separate staff?=C2=A0 Do you use an answeri= ng service?=C2=A0 How do you determine how many people=C2=A0are needed?=C2= =A0 Do they answer=C2=A0calls or do they go to voicemail?=C2=A0 When a CG d= oesn't show ip for an AH shift, how is that handled, etc.? Thanks Paul -- Paul Kahn CFO |=C2=A0 TheKey 917-821-0553 --000000000000fe8a6e0621c4f51a--