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Appears Megan hasn't received a response from everyone so please assist her
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From: Megan Heinen <mheinen@thekey.com>
Date: Fri, Nov 11, 2022 at 4:03 PM
Subject: Caregiver Connect “Looking for more work?” Pilot and Expansion Plan
To: <regionaldirectors@thekey.com>
Cc: Angie Markwell <angie.markwell@thekey.com>, Melissa Reyes <
melissa.reyes@thekey.com>, Chen Xie <chen@homecareassistance.com>, Kerry
Sirkka <kerry.sirkka@thekey.com>, Ken Citron <kcitron@homecareassistance.com>,
Bjorn Cooley <bcooley@thekey.com>, Amy Freeman <afreeman@thekey.com>, Andy
Feldman <afeldman@homecareassistance.com>, Tori Porter-Martin <
tori.portermartin@thekey.com>
Hi everyone,
The Caregiver Connect team and I are excited to report on the outcome of a
recent feature pilot in the app called “Looking for more work”. This
feature test involved showing caregivers a screen with the messaging, “Are
you looking for more work?” Caregivers who select “yes” are prompted to
specify types of shifts they would like and staffing teams are sent a
report on the outcomes, so they can follow up with these caregivers and
book more shifts. We are proud to report that the initial pilot was a
success, caregivers engaged with the prompt and more shifts were
filled. Because
of this, we intend to expand the pilot to ALL regions starting next
Thursday, November 17th. Please look out for an email from Tori with
logistical details on this rollout and read on below for a glimpse into the
Mountain region’s results, which gives a good snapshot of the experience of
the initial pilot offices.
Mountain Region Results:
-
Caregivers who selected “Yes”: 160
-
Caregivers who selected “No”: 213
-
Responses w/ shift preference: 42
-
Booked shifts from follow-up: 22
Thanks to the Mountain, Bay Area, DC Metro, Pacific NW, SW Florida, and
Texas teams for testing out this new feature in their regions, following up
with the caregivers who engaged, and booking more shifts with their own
caregiver pool! We hope this new feature helps bolster back and forth
feedback and communication with your caregivers.
NEEDED FROM YOU before the 17th: Amy Freeman will be managing automatic
reports sent to teams on which caregivers indicated an interest in more
work and which types of shifts they prefer so you can easily follow up and
book more work. She will be using the region's staffing distro lists as a
default (example: dcstaffing@thekey.com). Please send her which email group
you prefer to use. If you know your list to be out of date, please update
it with IT. Amy can add contacts to receive reports directly, but there is
a low contact limit in the reporting tool so updating the staffing distro
email is greatly preferred. We greatly appreciate your assistance ensuring
the correct people receive the reports. Also, often the reports can be sent
to spam, so please make sure your team checks junk/spam if they didn’t get
it.
As mentioned above, on Tuesday, November 15th, Tori will be notifying teams
of the details about the rollout by email, updating on the announcements
call and posting reminders in the Caregiver Connect App Workplace group.
The team will also be holding office hours next week to review the new
feature and answer any questions for those interested. Please be on the
lookout for this new information and let us know if you have any questions.
Best,
Megan
Megan Heinen
Director, Enterprise Adoption and Change Management
* Please note my email has changed: *
mheinen@thekey.com <https://brand.thekey.com/esg/mheinen@thekey.com>
(650) 416-1526 Ext. 181526
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>
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