Re: Topics for Leadership Call

When is the next leadership meeting?

Angie Kunnath

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On Tue, Oct 4, 2022 at 12:04 PM Timothy Thomas <tt@thekey.com> wrote:

> Good afternoon,
>
> Could you please send me any additional topics you would like to
> discuss on our next leadership call?
>
> Thanks
>
> ---------- Forwarded message ---------
> From: Charles Terlesky <cterlesky@homecareassistance.com>
> Date: Tue, Oct 4, 2022 at 12:01 PM
> Subject: Topics for Leadership Call
> To: Timothy Thomas <tt@thekey.com>
>
>
> Hi Tim,
>
> Here are some topics to discuss for the leadership call:
>
>    - Call flow in the offices - who answers what calls?
>    - Tagging of the caregivers - is this done by the ambassador or the
>    recruitment team?
>    - Company Policies - will we have a standard document for all offices?
>    - Forms - who sends out and who receives them? (time off, etc.)
>    - Caregiver App - who will manage the alerts? ( example: caregiver
>    requesting PPE through the App)
>    - Corporate policy for EPIC?
>    - Are we paying for orientation in all markets now? ( Toronto, Calgary
>    and Winnipeg pay - Montreal, Mississauga, Oakville, and Vancouver don't pay)
>    - Care Academy - should the recruiter set up the new hire in the Care
>    Academy and then hand it off to Ambassadors? Is it an expectation that all
>    offices use the Care Academy?
>    - Dementia training? Who will invite to dementia training, and do all
>    caregivers have to complete this training? Will we pay for this to be done?
>    - Whats the best way to hand off "new hires" to the ambassadors?
>    Email/Spreadsheet/run a report?
>    - Is there a budget for the Ambassador team? (caregiver of the month,
>    short shift pick up, birthdays, star performers, Christmas parties, etc.)
>
> Let me know if you have any additional questions,
>
> Looking forward to our upcoming leadership call,
>
> Regards,
> Chuck
>
> --
> Chuck Terlesky B.A., CCPE
> General Manager
> Home Care Assistance Calgary
> Home Care Assistance Winnipeg
> Office Calgary:   403-301-3777
> Office Winnipeg: 204-489-6000
> 37 Richard Way SW, Unit 305
> Calgary, AB. T3E 7M8
>
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> ---
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>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>