Re: UPDATE: PSW for Souad

Ok thanks Krystal
Mom will most likely/hopefully  be sleeping so please make sure Ramandeep has Nancy’s mobile to text her to open/doesn’t  ring the door bell/

Sent from my iPhone

On Sep 2, 2025, at 17:32, Kristal Parris <kristal.parris@thekey.com> wrote:

Hi Sarah,

Ramandeep has been briefed on the care plan along with mom's medical history. I told her to arrive earlier than 8am so she can be oriented with Nancy as well. I, too, will meet her tomorrow morning at mom's .

Kristal Parris RN, BScN
Client Success Manager
Tel: 416-488-8777
Email: kristal.parris@thekey.com<mailto:kristal.parris@thekey.com>
Website: TheKey.ca<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fthekey.ca%2f&c=E,1,H9IgCZfxZhX8lYLR0SLoq6aeL_z8dLmPnfNR1G3mpn7oLfwQ7eCNY5hiuoZmd9nzCluQdBEaK1olzTLDwLXDFyHVsiqMbBP8Ecbec0m6A18Qdo8SFMGiNIlnk4E,&typo=1>

[TheKey]

On Tue, Sep 2, 2025 at 4:46 PM Sarah Andrews <sarah@radiocbs.com<mailto:sarah@radiocbs.com>> wrote:
Hi Jhonna
Thanks for this
Is Ramandeep aware of Mom’s memory/hearing and memory issues etc?

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Sarah Andrews | Account Executive| sarah@radiocbs.com|<mailto:sarah@radiocbs.com%7C> +1 416-949-6471 (mobile)

Linda Holder | Sales Support Respresentative | linda@radiocbs.com<mailto:linda@radiocbs.com> | +1 416 847-3866

45 St. Clair Ave. W. | 5th Floor| Toronto | M4V 1K9 | Fax 416 961-5158 | http://www.radiocbs.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.radiocbs.com_&d=DwMFAg&c=Hso5VlsiAbVjjQbjbkggFA&r=jGu3CAjRMuhyUppzplsojmYjNiz01R3mu6QmpZFvc98&m=6itBBEJAyVDzysv4EWrrxoKh5_BFMT6XM2STDl9zgvo&s=Olr9Zr92p66V-FYAQ23v-sX3Zg40c1h0qM3_S6Zx4ss&e=>

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CBS’s digital audio platform| Click here to learn more<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.audiovelocity.com%2f&c=E,1,ZHTjcLByCG6QcqggVIManiijH2namUTUAl37tq9a8EXSGspAvHtNlNu-wWz93oTAMFkMUPXV8WqYdgNF9MCxw1JpUbfjifEpad9PCU7x6JAmb8mLM2s,&typo=1>

From: Jhonna Vallejo <jhonna.vallejo@thekey.com<mailto:jhonna.vallejo@thekey.com>>
Sent: September 2, 2025 4:42 PM
To: Sarah Andrews <sarah@radiocbs.com<mailto:sarah@radiocbs.com>>
Cc: Jason Andrews <jayandrews1@hotmail.com<mailto:jayandrews1@hotmail.com>>; Amrita Veena <amrita.veena@thekey.com<mailto:amrita.veena@thekey.com>>; Kristal Parris <kristal.parris@thekey.com<mailto:kristal.parris@thekey.com>>; Veronique Ree <veronique.ree@thekey.com<mailto:veronique.ree@thekey.com>>; Ontario-staffing@thekey.com<mailto:Ontario-staffing@thekey.com>
Subject: Re: UPDATE: PSW for Souad

Hi Sarah,

Thank you for your patience. We have PSW Ramandeep available to cover 8 a.m.–8 p.m tomorrow. while we continue working on finding another live-in caregiver who can be part of your mom’s care team. Kristal has already spoken with Ramandeep regarding Souad’s care plan to ensure a smooth transition. Please see Ramandeep’s bio attached for your review. Nancy is also aware of the PSW tomorrow.

Thanks again for your understanding, and I’ll keep you updated for the new live in PSW.

Best regards,
Jhonna

On Tue, Sep 2, 2025 at 1:36 PM Sarah Andrews <sarah@radiocbs.com<mailto:sarah@radiocbs.com>> wrote:
Also, some positive feedback Amita seems to be a good fit.
Is she available to do the shifts on Wednesdays as well?

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Sarah Andrews | Account Executive| sarah@radiocbs.com|<mailto:sarah@radiocbs.com%7C> +1 416-949-6471 (mobile)

Linda Holder | Sales Support Respresentative | linda@radiocbs.com<mailto:linda@radiocbs.com> | +1 416 847-3866

45 St. Clair Ave. W. | 5th Floor| Toronto | M4V 1K9 | Fax 416 961-5158 | http://www.radiocbs.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.radiocbs.com_&d=DwMFAg&c=Hso5VlsiAbVjjQbjbkggFA&r=jGu3CAjRMuhyUppzplsojmYjNiz01R3mu6QmpZFvc98&m=6itBBEJAyVDzysv4EWrrxoKh5_BFMT6XM2STDl9zgvo&s=Olr9Zr92p66V-FYAQ23v-sX3Zg40c1h0qM3_S6Zx4ss&e=>

<image002.png>

CBS’s digital audio platform| Click here to learn more<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.audiovelocity.com%2f&c=E,1,z9vXUZfvycVeyBEvKq4aNfDugNzCs85cA2zn3v60U4jQnqQ4elRKhLlXcuVIwcUDJ0PygHhsGuEewH2zPkDavOasi-cNE3NR3jFkx7lKO28,&typo=1>

From: Sarah Andrews
Sent: September 2, 2025 1:30 PM
To: Jason Andrews <jayandrews1@hotmail.com<mailto:jayandrews1@hotmail.com>>; Jhonna Vallejo <jhonna.vallejo@thekey.com<mailto:jhonna.vallejo@thekey.com>>
Cc: Amrita Veena <amrita.veena@thekey.com<mailto:amrita.veena@thekey.com>>; Kristal Parris <kristal.parris@thekey.com<mailto:kristal.parris@thekey.com>>; Ontario-staffing@thekey.com<mailto:Ontario-staffing@thekey.com>
Subject: RE: UPDATE: PSW for Souad

Hi Jhonna
I hope you had a good long weekend.
I don’t think PSW Velma was a good fit for mom.

Let me know what you can put together  to replace her.
We would be willing to have someone come 8a-8p until we can find a more permanent solution.
Sarah

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Sarah Andrews | Account Executive| sarah@radiocbs.com|<mailto:sarah@radiocbs.com%7C> +1 416-949-6471 (mobile)

Linda Holder | Sales Support Respresentative | linda@radiocbs.com<mailto:linda@radiocbs.com> | +1 416 847-3866

45 St. Clair Ave. W. | 5th Floor| Toronto | M4V 1K9 | Fax 416 961-5158 | http://www.radiocbs.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.radiocbs.com_&d=DwMFAg&c=Hso5VlsiAbVjjQbjbkggFA&r=jGu3CAjRMuhyUppzplsojmYjNiz01R3mu6QmpZFvc98&m=6itBBEJAyVDzysv4EWrrxoKh5_BFMT6XM2STDl9zgvo&s=Olr9Zr92p66V-FYAQ23v-sX3Zg40c1h0qM3_S6Zx4ss&e=>

<image002.png>

CBS’s digital audio platform| Click here to learn more<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.audiovelocity.com%2f&c=E,1,8OZwqJmJDOtXzM86LEc8HPUFW3DqrmFWXz47C1T0Adlttd2fFiNR7GEiZ8POXCBTcm5Tr9R6nvppKJQ6QVnwTgHgJ9CDjZ5U8qklxKEKawt9_HO1BZa9_sVS&typo=1>

From: Jason Andrews <jayandrews1@hotmail.com<mailto:jayandrews1@hotmail.com>>
Sent: August 29, 2025 9:58 PM
To: Jhonna Vallejo <jhonna.vallejo@thekey.com<mailto:jhonna.vallejo@thekey.com>>
Cc: Sarah Andrews <sarah@radiocbs.com<mailto:sarah@radiocbs.com>>; Amrita Veena <amrita.veena@thekey.com<mailto:amrita.veena@thekey.com>>; Kristal Parris <kristal.parris@thekey.com<mailto:kristal.parris@thekey.com>>; Ontario-staffing@thekey.com<mailto:Ontario-staffing@thekey.com>
Subject: Re: UPDATE: PSW for Souad

Thank you Jhonna. You guys seem to be scrambling and not have a plan for staffing. After the long weekend can you kindly advise a plan and schedule that we and more importantly our mother can have confidence and rely on.

Thank you in advance,

Jason

On Aug 29, 2025, at 3:52 PM, Jhonna Vallejo <jhonna.vallejo@thekey.com<mailto:jhonna.vallejo@thekey.com>> wrote:

Hi Sarah and Jason,

Good afternoon!

Unfortunately, PSW Jamunang has an urgent personal matter and will not be able to work next week. We have arranged for PSW Velma to cover next week Wednesday and Friday, and starting the following week she will cover on Wednesday and Thursday ongoing. She will be shadowing Nancy on Monday, and Nancy has already been informed.

Please see attached bio of PSW Velma for your review.

Have a great long weekend!

Best regards,
Jhonna Vallejo
Caregiver Manager
jhonna.vallejo@thekey.com<mailto:jhonna.vallejo@thekey.com>
Office: (519) 954-2111

TheKey.ca  <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fthekey.ca%2f&c=E,1,grMz5OwTZxNQGQ0PvVu-F9mrBSK28spy6OG2aBk3vyYI7QpaOioIxl2rHjv9sCVVZfQpMZZpdAFi9uZd4AD-Oi_t8w8VDEFYnwWsRfFWzldFdOsV&typo=1>

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Jhonna Vallejo
Caregiver Manager
jhonna.vallejo@thekey.com<mailto:jhonna.vallejo@thekey.com>
Office: (519) 954-2111

TheKey.ca  <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fthekey.ca%2f&c=E,1,Nf46B3XzYLp1isUEPID3JMzBhccgScSgTAvnsTEfqmzu6SW5aZzmNYnWTMGl8uoFl9Lc4xfOVeD3BeifkqYey0O6zS9eYjEHJWykxxfvzjiT4PTwIeUHG1DuZg,,&typo=1>

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