--000000000000b418b6061ce8c456 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Quite possibly. Best Regards, Shawntel Sousa, LPN Client Success Manager TheKey Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Wed, Jul 10, 2024 at 12:24=E2=80=AFPM Timothy Thomas wro= te: > I=E2=80=99ll find out. But it sounds like they wouldn=E2=80=99t have chos= en us anyway if > we couldn=E2=80=99t start at 3am? > > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > On Wed, Jul 10, 2024 at 2:20=E2=80=AFPM Shawntel Sousa wrote: > >> Just an update, we lost this because Frax told them it was ok for the th= e >> caregiver to go in at 315am. She said she asked multiple time if it was = to >> start at 11 because all the other companies require it and the girl told >> her it was totally fine. >> What are your thoughts? >> >> >> Best Regards, >> Shawntel Sousa, LPN >> Client Success Manager >> TheKey >> >> Calgary Office number: (403) 301-3777 >> Winnipeg Office Number: (204) 489-6000 >> Mobile number: (403) 305-6588 >> >> >> ---------- Forwarded message --------- >> From: FraxLeads >> Date: Tue, Jul 9, 2024 at 9:39=E2=80=AFPM >> Subject: New Frax Lead | Sharon Unknown >> To: calgaryintake@thekey.com >> >> >> Hello Calgary! >> >> >> Please see the below lead collected by Frax for your office. >> >> >> *Client Name:* Sharon Unknown >> >> *Client Age:* 68 >> >> *Caller Name:* Debra >> >> *Caller Number:* 403-516-1919 >> >> *Frax Caller ID: * >> >> >> *Zip/Postal Code:* T3G0A6 >> >> *How did the guest hear about us?* Online >> >> >> *Anticipated Hours per Week:* 40+ hours >> >> *Duration of Care:* Greater than 6 Months >> >> *Anticipated Start of Care:* July 10, 2024 >> >> *Rates Quoted:* 38 >> >> >> *Salesforce Link:* >> https://homecareassistance.lightning.force.com/lightning/r/Lead/00QUH000= 00AF1dy2AD/view >> >> >> *Frax Notes:*Debra called in looking for care for her friend Sharon. She >> did not want to provide the last names at this time. Sharon is currently= in >> the hospital due to digestive issues. She has lost a lot of weight. She >> will need overnight care while n the hospital since she is does not slee= p >> much and makes frequent trips to the commode. She will need assistance w= ith >> toileting, getting water, rubbing her feet, and straightening her bed. S= he >> uses a wheelchair, commode, and may get a walker and hospital bed. She >> likes to watch TV and talk. She is very kind, compassionate, and >> intelligent. She will need a female CG. They would like to have care 3:1= 5 >> AM - 8:15 AM 7 days a week. Debra would like to know if the rates can be >> lowered. Debra will not be the decision maker for her care but is the po= int >> of contact while looking for care. She can be reached at 403-516-1919 or >> 403-852-9252. >> >> *Frax Contact Id:* >> >> >> If you have