--000000000000d80d5c05f1d88f2d Content-Type: multipart/alternative; boundary="000000000000d80d5a05f1d88f2c" --000000000000d80d5a05f1d88f2c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable yes we are. there are a few more people who have important feedback that we need before presenting this to North Lodge I will forward those off to you as soon as i get them! *Allison Brennan* *Care Manager* *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, Waterloo & Wellington region* 375 University Ave E, Waterloo, ON, N2K3M7 *Tel: 519-954-2111 Ext: 1410003* 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 *Tel: 905-337-1200* *Champions of Aging Well* *www.**H**o * *me Care Assistance Waterloo .ca www.HomeCareAssistanceGuelph.ca* *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca* Visit our Website Balanced Care Method Cognitive Therapeutics Read our Reviews On Mon, Jan 9, 2023 at 1:00 PM Timothy Thomas wrote: > So what is the next step? Are we waiting for more responses Allison? > > On Mon, Jan 9, 2023 at 12:45 PM Elizabeth Sparrow > wrote: > >> Hi Kathryn, >> >> The conversation on Friday with North Lodge went well, they are open to >> feedback. I made them aware we were asking for feedback from our staff >> who have worked there. The main issue is staff don't want to work there >> and it's become an issue. >> >> It was left that we were doing an investigation of the concerns. >> >> Once we have collected all the information and reviewed it then will >> present it back to North Lodge. >> >> They did note that it is a very busy, fast-paced home, different from >> their other locations and 1:1 with a senior in the home. They asked for >> Names when possible. They also offered to cross-reference any situation= s >> in their Staff's shift documentation. Their staff must chart on each shi= ft >> and include agency tasks noted with the name of the agency. >> >> On Mon, Jan 9, 2023 at 12:03 PM Kathryn Nester >> wrote: >> >>> Thanks for sharing the feedback Allison! >>> >>> I do agree, break times can be changed to before or after the lunch >>> period so it doesn't interfere, especially if that's what they are >>> assigned to help with that day. >>> >>> However, feeding, encouragement with meals, serving and dishes are one >>> thing to help with in the kitchens/lunch period but I'm not sure we sho= uld >>> really be preparing meals for the whole facility especially if we aren'= t >>> sending someone with their food handlers. >>> >>> Beth please let me know how your conversations with North Lodge go, and >>> we can work on our end to make sure our staff are clear on their role, = and >>> the expectations. >>> >>> I do think having a particular person our staff are supposed to report >>> to is important instead of all of their staff trying to give direction.= I >>> think it could also be helpful (If it's possible) to get a clear idea f= rom >>> North Lodge upon getting shift requests on