----==_mimepart_66576c526aa78_1ee3f8cef56e0804229f2 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Timothy,=C2=A0 We just had a meeting regarding 17 clients tha= t have received invoices in the mail. =C2=A0We have called these clients = to inform them to please discard that invoice from TheKey & it was sent t= o them by accident.=C2=A0 Thank you for your time,=C2=A0 Jose M= orales Billing Help Desk Billing@thekey.com 866-226-1702 W:=C2=A0TheKey.com =C2=A0 =C2=A0 = = On Tue, 28 May at 4:26 PM , Jose Morales wrote: = = Hi=C2=A0Timothy,=C2=A0 = = Thank you for taking the time to write us an email. =C2=A0We'll start wo= rking on this and follow up with you once we have an update. = = Thank you for your time,=C2=A0 = = Jose Morales = = = Billing Help Desk Billing@thekey.com 866-226-1702 = W:=C2=A0TheKey.com = =C2=A0 = = = = =C2=A0 = = = = = On Tue, 28 May at 12:27 PM , Timothy Thomas wrote: I can confirm they received a paper copy of = the invoice. We have another 25 clients tied to this parent payer. Please= confirm if all of them will / have received a paper copy.=C2=A0 = Thanks = = = = On Tue, May 28, 2024 at 12:20=E2=80=AFPM Timothy Thomas = wrote: = = = Good afternoon, = The Waterloo client,=C2=A0Amy Rektor, who is a member of the Region of W= aterloo parent payer claims they received an invoice from us, which shoul= d not have happened.=C2=A0 = = Could you look into this please. = Thanks. = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_66576c526aa78_1ee3f8cef56e0804229f2 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Timothy,=C2=A0 We just had a meeting regarding 17 clients that have rec= eived invoices in the mail. =C2=A0We have called these clients to inform = them to please discard that invoice from TheKey & it was sent to them= by accident.=C2=A0 Thank you for your time,=C2=A0 Jose Morales Billing Help Desk Billing@thekey.com 866-226-1702 = W:=C2=A0 TheKey.com =C2=A0 <img src=3D"https://signature.thekey.com/img/tk_logo_sig.png" wi= dth=3D"160" height=3D"53" alt=3D"TheKey" style=3D"box-sizing: border-box;= border-style: none; cursor: pointer;