--00000000000011bf080630a80d5e Content-Type: multipart/alternative; boundary="00000000000011bf070630a80d5d" --00000000000011bf070630a80d5d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable + @Timothy Thomas please see below as a follow up to the Midwest GM call where one of the topics discussed was regarding how time consuming payroll processing was in Chicago. It looks like there are some operational improvements we can implement to improve this process pretty quickly for them. Please review with Diane and let us know how we can best support. Melissa On Tue, Mar 18, 2025 at 11:49=E2=80=AFAM wrote= : > Hi Melissa, > > > > We=E2=80=99ve dug into your request and met with the GM in Chicago, Diane > Mockenhaupt as well as ClearCare support to get a better understanding of > the issue. From those conversations, it looks like this is more of an > overlap auditing concern rather than a rounding rule discrepancy, > particularly since Diane wants to ensure clients are not billed for > overlaps. Unfortunately, ClearCare does not have built-in settings to > prevent overlaps, but the billing team audits for these weekly to ensure > accuracy. > > > > To summarize, from a billing perspective we do need 15-minute rounding > rules in place for our government entities, as they require this to pay u= s > in full. > > > > My take aways from my conversations with Diane and Clearcare support lead > to the following suggestions that could improve the process > > - Field staff auditing daily versus doing a full audit on Monday > - Caregiver training on clock-in/out expectations to reduce overlaps > > > > I=E2=80=99m happy to support in any way I can, but I believe implementing= these > recommendations at the staffing manager level will help resolve the > concerns effectively. Let me know your thoughts. > > > > Thank you, > > > > *Michelle Schefter* > > Senior Manager Billing and Submissions | *TheKey* > > Mobile: 408.837.0579 > > > > > > > > > > *From:* Melissa Reyes > *Sent:* Wednesday, March 12, 2025 2:10 PM > *To:* michelle.kenaga@thekey.com > *Cc:* Laszlo Kovacs ; Audra Williams audraw@thekey.com> > *Subject:* Re: Bill Pay Rules > > > > Thank you, Michelle. Appreciate the follow up. > > *Melissa Reyes* > President of Client Services > > (916)743-0530 > > > > > > On Wed, Mar 12, 2025 at 11:41=E2=80=AFAM wro= te: > > Hi Melissa, > > > > Just wanted to check in and let you know I have not forgotten about this > email. We=E2=80=99re doing some digging on our end to make sure we gather= input > from the right stakeholders before coming back with a well-rounded > response. We want to ensure we=E2=80=99re considering all angles before m= aking any > recommendations. > > > > Looking forward to circling back soon. > > > > Thank you, > > > > *Michelle Schefter* > > Senior Manager Billing and Submissions | *TheKey* > > Mobile: 408.837.0579 > > > > > > > > > > *From:* Laszlo Kovacs > *Sent:* Friday, March 7, 2025 8:11 AM > *To:* Melissa Rey